Robert Stevenson

Robert Stevenson's Key Accomplishments Include . . .
Robert Stevenson is one of the most widely recognized professional speakers in the world. He is the author of the best selling book, How To Soar Like An Eagle In A World Full of Turkeys. His latest book is 52 Essential Habits for Success. Robert Stevenson is a man who is consistently honored with standing ovations and requests to return year after year. Many clients have rated him as the best speaker they've ever heard.

Robert Stevenson is a former All-American athlete, has owned several companies, sold internationally in over 20 countries, established and maintained hundreds of accounts worldwide along with managing a worldwide sales force. Your people will be hearing from a man who has lived his experiences, not just studied them. He has held positions from Salesman to Chief Executive Officer.

Using real world examples and powerful true stories, Robert Stevenson delivers a high-energy program that can help anyone to achieve higher levels of excellence. He covers a broad spectrum of ideas, including: leadership, accountability, stress management, handling change, how to criticize, the power of laughter, how to exceed expectations, work/life balance, and much more. Whether you are just starting out in business, or a seasoned professional, these ideas will remind you of all the things you need to do when you are committed to soaring above and beyond excellence.

Robert Stevenson has shared the podium with such renowned speakers as former President George H.W. Bush, former Secretary of State Colin Powell, General Norman Schwarzkopf, Anthony Robbins, Tom Peters and Steven Covey. He is a graduate of Georgia Tech where he received his BS in Industrial Management.

More About Robert Stevenson. . .
As a professional speaker for over twenty years Robert Stevenson has spoken to over 2,000 companies, interviewed more than 10,000 employees, managers, and senior executives and worked with over 200 different industries. His ability to connect with an audience is amazing; be it a strategic planning session for a Fortune 500 company to 20,000 salespeople, he excels at blending humor, facts, inspiration, conviction and audience participation.

Robert Stevenson travels around the world, sharing powerful ideas for achieving excellence, both personally and professionally. His client list reads like the Who's Who in business. Companies like: Prudential, FedEx, Berkshire Hathaway, Chevron, Harley-Davidson, Honeywell, Lockheed Martin, Radio Shack, Caterpillar, American Express, Time Warner and Kellogg have all invited Robert Stevenson to help motivate, inspire and educate their people.

• Peak Performance : How To Soar Like An Eagle In A World Full of Turkeys

  Overview:

  This double-edged sword cuts to the core of performance, both business and personal performance.

  Mandates from management throughout the country all seem to be singing the same song: If we are going to remain successful and be players in the marketplace both now and in the future, we must constantly strive to learn more, improve our quality of service, increase customer satisfaction, increase market share and do it in less time with fewer people.

  To keep elements for success effective, to facilitate individuals performing at their Optimum Level, it sometimes takes a catalyst of rare ingredients to first ignite the fire and then keep it blazing.

  The Peak Performance program was designed to be the catalyst to get things moving, and also teach techniques to keep it going.

  Foundations:

  • Peak performance is a way of work, not a mad dash to a single goal.
  • Both innovation and motivation must be present to excel.
  • Doing it the way you have always done it will not get you what you have always gotten. In today's highly                competitive, ever-changing business environment, you can never become what you need to be by remaining what you are.

  Participants will be able to:

  • Renew past convictions
  • Deal with handling and accepting change
  • Identify optimum effort, from customer service to moping the floors
  • Delve into revamping, removing, and limiting personal paradigms
  • Utilize multiple ways to deal with stress
  • Explain the most common trait of all successes
• Customer Service: Wow Me! Amaze Me! Astonish Me! …and I'll Be Back.

  Overview:

  This program deals with dispelling the theory that the customer is always right. Whether it was selling a Dixie cup of lemon-aid on the sidewalk or closing a multimillion-dollar deal, anyone who has ever dealt with a customer knows the customer is not always right. Many times the customer is wrong, very wrong; however they are still the customer. This Customer Service program addresses how to keep customers spending their money at your organization without giving away the farm. By exploring not only in the initial sell, but also addressing how to improve repeat and referral business, this program will provide concrete examples of ways to improve your selling techniques. This program has been designed as an educational, interactive seminar for anyone who has customer contact, from Executives, Managers, and Supervisors to Hourly Personnel.

  Foundations:

  • Anyone who has customer contact is a sales person
  • One dissatisfied customer can destroy months worth of positive work
  • Never underestimate the power of word-of-mouth
  • The customer is right only if it is right for the business

  Participants will be able to:

  • Identify the definition of Excellent Customer Service for your industry
  • Understand the power of customer perception
  • Consider alternative methods for improving customer satisfaction
  • Recognize problem areas
  • Accept and assign responsibility
  • Empower your front line service people
  • Address the needs and wants of your customers
  • Prioritize activities to more effectively address those customer needs and wants
  • Respond appropriately to customer complaints after reviewing customer feedback
  • Allocate customer service resources more profitably
  • Establish, implement and review Service Standards for better customer service
  • Analyze strategies for Optimum Customer Service - Building the culture from within
• Change Management: If You Don't Like Change…You're Going to Hate Extinction

  Overview:

  Change is a constant. You can either choose to embrace it or watch as your business disintegrates right before your eyes. Everyone is standing on shaky ground. Today's King of the Mountain could be tomorrow's case study on failure. Kmart, IBM, Kodak and American Express have all found out the power of change, from a position of power to a fight for survival. The ultimate cause for change is the customer. When a company increases the value offered to a customer by improving the product, enhancing service, or reducing price the competition must follow. The customer wants it better ... they want it easier to use ... they want it cheaper... they want it now. Even now, in today's tenuous economy, it is the customer who is driving the ship. No matter what else is happening, it is the customer who is choosing when and where to spend. This program explores change ... the successes, the failures and the reasons behind both.

  Foundations:

  • Change is an inevitable part of life
  • Before asking others to change, change yourself first
  • By embracing the concept of change, one embraces the future

  Participants will be able to:

  • See change as an inevitable opportunity
  • Examine personal beliefs about change
  • Develop a positive attitude toward living in a constantly changing environment
  • Understand that the idea receiving the most resistance is probably the best idea
  • Capitalize on thinking 'outside the box'
  • Deal with the ever-changing needs of the customer
  • Teach the process of stimulating ideas
  • Realize that change is never final nor always right
  • Recognize the value and importance of change
• Leadership: The Leadership Formula

  Overview:

  The Leadership program focus is on practical, insightful and useful skills that help to make relationships work and companies prosper. Designed with the goal of helping companies thrive in today's marketplace, Mr. Stevenson identifies how to start, maintain, and deepen working relationships. This program starts with the nine elements of the Leadership Formula then delves even deeper into the philosophy of relationships. Mr. Stevenson addresses courage and challenge, confidence and commitment, compassion and communication, change, cooperation, and control.

  Foundation:

  • People not Procedures
  • Action not Talk
  • Want To not Made To
  • Desired not Required
  • Showing not Shouting
  • Flexible not Fixed
  • Listening not Telling
  • Caring not Bottom Line

  Participants will be able to:

  • Establish rapport
  • Develop respect
  • Recognize effort
  • Provide effective encouragement
  • Deal with differing viewpoints
  • Improve listening skills
  • Master the skills to gain willing cooperation
• Team Building: "I've Got Your Back" - Creating a Powerful Teamwork Culture

  Overview:

  For your company or organization to succeed in this highly competitive, ever changing environment you need to be certain you are running at peak performance. All resources must be utilized to full potential. When considering the resources of an organization, its most valuable asset is always its human resources. To be able to maximize results, you need to be able to maximize Operations, Preparations, Motivations, and Expectations. Mr. Stevenson has developed a program that addresses the many aspects of teamwork and how to make it function at its optimum potential.

  Foundation:

  • “I’ve Got Your Back” mentality creates a winning culture 
  • Cooperative teams are more productive
  • Teamwork improves the organization
  • How to foster at team mentality
  • Participants will be able to:

  Incorporate the attitude of watching out for each 

  • Change Reactive or Inactive to Proactive
  • See that conflict can be productive
  • Handle change as a unit
  • Strengthen the weakest link
  • Inspire individuals to accelerate the group
  • Develop REAL communication...
  • Listen with an unprejudiced mind
  • Understand dialogue - what it is AND what it is not
• Sales: The Answers to Successful Selling Are All Four Letter Words

  Overview:

  The art, discipline, techniques of selling have traveled many different paths over the centuries. Whether one is doing research or actually working in businesses it is obvious the path to selling effectively has gone from simple to highly sophisticated and back again. This program doesn't mean to oversimplify the process of selling something, but it will make it understandable and easy to implement by sticking to the basics. The program breaks down the Art and Science of Selling into a no-nonsense set of guidelines that will make even the most novice of salespeople a success.

  Foundations:

  • Selling is both an art and a science
  • A good salesperson truly cares about their customer
  • Successful sales arise from the feeling of responsibility to help the customer
  • Participants will be able to understand and use the following successfully:
  • SHOW THEM ... DON'T TELL THEM
  • FEEL what they FEEL
  • LOOK to see how and if you can HELP
  • HEAR what they HEAR
  • MAKE CALL after CALL after CALL
  • LEAD them
  • SEEK to FIND out their situation
  • WORK HARD
  • LOVE what you are doing
  • Get them to TALK
  • GIVE MORE ... TAKE LESS
  • CARE MORE
• Communication: The Single Most Important Skill Determining Your Success in Life

  Overview:

  Communication is an interactive event between two or more individuals; a give and take of thoughts, wants, or needs. Communication is a skill that must be learned and practiced regularly in order to be successful at it. The Communication program was designed using proven and powerful communication techniques intended to call the audience to action, calling them to examine their own skills, and then calling them to actively practice improving those skills.

  Foundation:

  • Communication is a learned behavior, that must be practiced
  • Communication is more than the ability to form words
  • Effective listening is the most important skill in communication
  • Before a person will listen there must be rapport
  • Rapport is built from trust
  • Without confidence, there can never be rapport or trust

  Participants will be able to:

  • Understand how to develop Trust, Confidence and Rapport
  • Learn the 9 ways to transform their personal impact
  • Develop Verbal, Vocal and Visual communication skills
  • Enhance their "Likeability" and "Personality" factors
  • Learn the effective use of humor
  • Incorporate Neuro-Linguistic techniques
  • Understand representational systems: Visual, Auditory and Kinesthetic
  • Refine their listening skills
  • Handle objections properly
• Strategic Planning: Riding A New Wave To Success

  Overview:

  Mr. Stevenson has developed this program to facilitate the Strategic Planning process. This program enables the organization to get a handle on what it is doing right, where it can improve, and what must be done to reach the goals being set. Some of the greatest experts on any business are a firm's own people. Utilizing various aspects of dynamic interaction, Mr. Stevenson will take full advantage of the brainpower sitting in the room. With Robert as the catalyst driving the audience, everyone will get involved and in no time be combining their collective brilliance to accomplish far more than previously thought possible. At the end of the program there will be a detailed account of what is going right, and what needs improvement. Additionally the group will produce a prioritized strategic action plan intended to improve the organization and better prepare it for today's highly competitive and ever changing environment. This seminar will prove to be one of the best allocations of corporate resources ever authorized.

  Foundations:

  • Human resources are a company's most valuable asset
  • Collective problem identification can be very productive
  • Involving human resources in the problem solving process is the most efficient way to          produce multiple workable solutions
  • Empowering employees results in more energized ideas
  • An established Focused Action Plan aligns the organizations efforts toward a common goal, thus increasing productivity

  Participants will be able to:

  • Establish open, candid communication between team members
  • Have all team members addressing critical issues
  • Understand that each issue will result in written responses from each team
  • Share written responses with the entire audience
  • Understand that with each new issue there will be... more interaction, new responses and a new team member addressing the audience
  • Get everyone involved, making it fun while creating a contagious level of high energy
  • Empower individuals to take action
• Time Management: Controlling Your Most Valuable Commodity

  Overview:

  Understanding that time is an organization's most valuable commodity is the first step, the easy part. Learning how to use this valuable commodity judiciously, with the reverence it deserves, is the hard part.

  Effective time management is actively making things happen that will advance you toward your goal, rather than just letting things happen. No matter how efficient an individual or an organization is, productivity will increase exponentially with efficient use of time.

  Foundation:

  • Wise resource management
  • Simple principles - huge results
  • Self discipline and an atmosphere of support
  • Balance is key

  Participants will be able to:

  • Understand the necessity of a commitment being made for effective time management
  • Identify self-imposed Time Wasters
  • Identify system-imposed Time Wasters
  • Utilize the four basic steps of effective time management
  • Determine more precisely where your time is going
  • Find out how much of the day is really free and uncommitted
  • Implement effective Immediate, Intermediate and Long Range goals
  • Determine the unifying principles of both your business and personal life
  • Explain how to Analyze, Prioritize, Implement & Evaluate
• Innovation: The Catalyst to Survival

  Overview:

  Simple words like “Why” or “What if” can save a company if asked at the right time. Great leaders see challenges as an invitation for the group to test, justify, explain, and prove ideas. They welcome vigorous dialogue and debate. They see argument and disagreement as catalysts to better solutions. Unfortunately, some managers / bosses / CEOs / companies have instilled such an environment of fear that they seldom, if ever, have anyone question their ideas, policies, procedures, or methods. Successful leaders are learning how to each get their people to stand up in meetings and say – “Wait a minute” …“ We have better things to do with our money” … “This makes no sense” … “This is ridiculous” … “You’ve got to be kidding” … “Why?”

  In an environment where the Top 10 In-Demand Jobs in 2011 did not exist in 2004 and the amount of technical information in the world is doubling every 2 years, innovation has become one of the critical functions of survival for companies today. Great innovators/managers have no problem admitting a policy or procedure just doesn’t work anymore. They understand you cannot become what you need to be by remaining what you are. This program will teach your participants how to delve, inquire, forget the past, try a clean slate, rewrite the rulebook, involve other fields of expertise, look from a different angle, try to find a 2nd right answer, along with the importance of involving all departments and levels of experience. It will show them how to inspire, exchange ideas, share experiences, describe challenges, have a shared sense of purpose, and learn from each other. If you want to create an Innovative Environment where your people will understand the power and purpose of openly and candidly challenging the rules, understanding the genius of subtraction rather than addition, appreciate that the Hero is the one with ideas and how “not” to succumb to the destructive power of traditional mindsets … then this program is for you.