Curt Coffman, MBA

Curt Coffman's Key Accomplishments Include . . .
Curt Coffman is a New York Times bestselling author, consultant to Fortune 100 and Fortune 500 organizations, MBA and Executive Fellow at the Daniels School of Business, who has spent over 30 years engaged in the science of the human side of organizations.

Formerly the Global Practice Leader for employee and customer engagement at the Gallup Organization for over 20 years, Curt Coffman is Senior Partner and Chief Science Officer of his own consultancy. Mr. Coffman has studied literally hundreds of organizations, and millions of employees and customers worldwide.

Curt Coffman's mission is to help organizations, their executives, leaders and associates create more engaging and productive workplaces to secure the loyalty and growth of their customers.

Curt Coffman's work launched a new era in employee engagement and management development with First, Break All the Rules: What the World's Greatest Managers Do Differently - one of the best selling management books of all time. He followed that up with another bestselling book, Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential.

Curt Coffman's research and consulting insights help organizations measure and manage workplace and customer conditions that show linkage to business outcomes.

An insightful and completely engaging speaker, Curt Coffman has presented to thousands of groups on the topic of creating great places to work and its impact on individuals, families, organizational growth and creating engaged customers.

More about Curt Coffman. . .
An international figure in the world of management and employee engagement, Curt Coffman's work has been translated in over 40 different languages. His research and writings have appeared in the Harvard Business Review, The Wall Street Journal, BusinessWeek, Chief Executive magazine, CIO magazine, The Economist, Fast Company, Fortune, the Harvard Management Update, Inc. magazine, the International Journal of Management Reviews, Microsoft Executive Circle, The New York Times, USA Today, and the Washington Post, and a host of other management journals.

• Discarding Ineffective Customer Strategies and Adopting What Works
• Managing the Emotional Side of Customer Engagement
• Human Sigma — Managing the Human Difference
• Employee Engagement, Development, and Retention
• Building Organic Growth
• What's Hot and What's Not in Business & Management
• The 7 Unforgivable Acts of Leadership
• First, Break All the Rules: What the World's Greatest Managers Do Differently
• Follow This Path: How the World's Greatest Organizations Drive Growth by Unleashing Human Potential
• Management trends
• Employee engagement, development, and retention
• Finding and keeping talented people
• Managing employees and customers in the new "emotional economy"
• Culture Eats Strategy for Lunch: Culture can be the single most important competitive advantage or it can literally have our strategy for lunch. Learn how to assess the risk level within your organization and what to do about it.

"Your presentation received the highest score with a 93% overall satisfaction rating. Additionally, your remarks have taken root in that all the General Managers have incorporated key elements of 'Follow this Path' into their personal action plans."

John Timmerman,
Vice President, Quality & Productivity

"Curt Coffman challenges people to look at their business through a refreshing new lens. His insights into the social economy - the inextricable linkage between the 'engagement' of employees and customers - are thought provoking. Anyone who spends time with Curt, comes away without new insights into how best to achieve sustained performance
for his or her organization."

Robb Webb,
Executive Vice President and Chief Administrative Officer,
CitiFinancial

"Curt Coffman epitomizes that rare blend of studied research and dynamic delivery. Unlike the quick hit and empty calories that come with most business experts, Curt Coffman leaves you with solid information and ideas that stand the test of real-world application. If you are looking for academic ramblings and useless research stay away from Curt Coffman, if you want useful analysis and practical business suggestions Curt Coffman can start your organization's wheels turning and numbers moving."

Matthew F. Gonzales
Toyota