- GUNG HO! Turning People on in Your Organization
- This uplifting and inspirational
presentation is based on Gung Ho!, Ken Blanchard's best-selling book
(co-authored with Sheldon Bowles). Dick
will share three simple truths, based on Indian Folklore and nature,
that offer fool-proof management tools to increase productivity by
fostering alignment, development, and community in the work place. This
program
will show you how to energize your employees with THE SPIRIT OF THE
SQUIRREL - Worthwhile Work, THE WAY OF THE BEAVER - In Control of Achieving
the
Goal, and THE GIFT OF THE GOOSE - Cheering Each Other On. Dick is sure
to turn on the people in your organization and help you stay on top
in today's ultra-competitive global marketplace.
- CREATING RAVING FANS: Satisfied
Customers Just Aren't Good Enough
- Successful
organizations have one common, central focus: Customers. It doesn't
matter if it's business, a professional practice, a hospital,
or a government agency, success comes to those who are obsessed with
looking after customers. Based on the best-selling book Raving Fans
by Ken Blanchard and Sheldon Bowles, Dick's program focuses on three
critical steps for developing "raving fans" and loyal customers.
Your organization must first DECIDE what you want to do with customers.
Since
you can't be all things to all people, it is best to focus on the
things that your company does well. Next, you must DISCOVER what it is
your
customers really want within that framework. Learn to listen to their
needs and innovate to get those needs met. The third step is to DELIVER
PLUS ONE PERCENT. The key here is to consistently deliver just a
little more than your customers expect from you.
- BUILDING HIGH PERFORMANCE TEAMS
- "
No one of us is as smart as all of us!" Combining the fundamentals
of group dynamics with the strength of Situational Leadership® II,
this presentation shows team leaders and members how to pinpoint the
impact their own behavior has on others in a team setting. By understanding
the
five stages of group development, leaders can intervene appropriately
to assure better communication for decision-making, problem solving,
and productivity.
- LEADERSHIP for a Reenergized Workforce
- Learn why good performers sometime
take so long to provide effective leadership. Leaders know how to preserve
the organization's values while changing
the way it operates. It is important to retrain and redeploy the workforce
in order to merge organizational objectives with the goals of individuals.
Both leadership and management have their places in capitalizing on
the talents of people at all levels. It is important to be both visionary
and practical, and to be capable of moving from discussions of purpose
to the details of actual practice. Learn the two skills that create
learned
optimism and maximize the performance of others.
- MANAGING CHANGE to Rejuvenate
the Organization
- People must learn to get
around the fears, obstacles, and barriers to make change happen. Dick
shares seldom-used actions that get things moving
faster, while keeping internal trust in place. Examine the unique impact
of reorganizing and restructuring, and use a four-step model to deal
with the dynamics of change. Condense the time to move from your current
culture to a stronger, more change-adaptive one, while keeping people
loyal and energetic.
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