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Dick Ruhe, Ph.D. |
Dick Ruhe's Key Accomplishments Include . . .
Dr. Dick Ruhe is a cherished motivational speaker, as well as a celebrated corporate consultant and trainer. Dick Ruhe is a principal consultant and expert on creating strategies for renewing organizations and also serves as a senior consulting partner for the Ken Blanchard Companies. Dr. Ruhe has worked with Tom Peters, Gordon Lippitt, Leonard Nadler and Paul Hersey. Dr. Ruhe has also authored training programs in Six Sigma, and Lean-Thinking Selling Skills and Sales Coaching.
“All I can say is WOW! We could not have asked for a better ending to our meeting. Your presentation hit a home run.”
— Marriot International
Dick Ruhe has been a regular columnist for Sales and Marketing magazine and has been published in Training and Development, Western Business Systems Journal, Proceedings of the Academy of Management and Executive Excellence. Dick Ruhe is also the author of Know Can Do! Put Your Know-How Into Action.
A past chapter president of Sales and Marketing Executives, Dick Ruhe is also a member of the International Customer Service Association, The National Speakers Association (NSA), The International Platform Association, the American Society for Training and Development and the American Society of Quality Control.
Dick Ruhe received his MBA from the University of New Haven and his doctorate in human resource development from George Washington University.
More About Dick Ruhe . . .
Dr. Dick Ruhe, a specialist on leadership, change, quality and team building, is a compelling and sought-after motivational speaker, consultant and trainer. Working with Ken Blanchard, Dick Ruhe creates impressive keynotes and full-day trainings that bring audiences to a new level of excellence.
With extensive management and supervisory experience in the private and public sectors, Dick Ruhe has a myriad of entertaining, humorous and inspiring stories that lend themselves well to his presentations on productivity-improvement, change management and customer service. Razor-sharp humor and anecdotes are used to get audiences to improve skills. Dick Ruhe provides "stuff, not fluff" — that is, real things audience members can say and do to improve their work performance. Dr. Ruhe believes that "people are the ultimate high technology." Dick Ruhe has a gift for adapting his presentation style to his audience. His unique humor motivates audiences around the world. |
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| Suggested Keynote Programs |
- GUNG HO! Turning People on in Your Organization
This uplifting and inspirational presentation is based on Gung Ho!, Ken Blanchard's best-selling book (co-authored with Sheldon Bowles). Dick will share three simple truths, based on Indian Folklore and nature, that offer fool-proof management tools to increase productivity by fostering alignment, development, and community in the work place. This program will show you how to energize your employees with THE SPIRIT OF THE SQUIRREL - Worthwhile Work, THE WAY OF THE BEAVER - In Control of Achieving the Goal, and THE GIFT OF THE GOOSE - Cheering Each Other On. Dick is sure to turn on the people in your organization and help you stay on top in today's ultra-competitive global marketplace.
- CREATING RAVING FANS: Satisfied Customers Just Aren't Good Enough
Successful organizations have one common, central focus: Customers. It doesn't matter if it's business, a professional practice, a hospital, or a government agency, success comes to those who are obsessed with looking after customers. Based on the best-selling book Raving Fans by Ken Blanchard and Sheldon Bowles, Dick's program focuses on three critical steps for developing "raving fans" and loyal customers. Your organization must first DECIDE what you want to do with customers. Since you can't be all things to all people, it is best to focus on the things that your company does well. Next, you must DISCOVER what it is your customers really want within that framework. Learn to listen to their needs and innovate to get those needs met. The third step is to DELIVER PLUS ONE PERCENT. The key here is to consistently deliver just a little more than your customers expect from you.
- BUILDING HIGH PERFORMANCE TEAMS
" No one of us is as smart as all of us!" Combining the fundamentals of group dynamics with the strength of Situational Leadership® II, this presentation shows team leaders and members how to pinpoint the impact their own behavior has on others in a team setting. By understanding the five stages of group development, leaders can intervene appropriately to assure better communication for decision-making, problem solving, and productivity.
- LEADERSHIP for a Reenergized Workforce
Learn why good performers sometime take so long to provide effective leadership. Leaders know how to preserve the organization's values while changing the way it operates. It is important to retrain and redeploy the workforce in order to merge organizational objectives with the goals of individuals. Both leadership and management have their places in capitalizing on the talents of people at all levels. It is important to be both visionary and practical, and to be capable of moving from discussions of purpose to the details of actual practice. Learn the two skills that create learned optimism and maximize the performance of others.
- MANAGING CHANGE to Rejuvenate the Organization
People must learn to get around the fears, obstacles, and barriers to make change happen. Dick shares seldom-used actions that get things moving faster, while keeping internal trust in place. Examine the unique impact of reorganizing and restructuring, and use a four-step model to deal with the dynamics of change. Condense the time to move from your current culture to a stronger, more change-adaptive one, while keeping people loyal and energetic.
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| What People Are Saying |
"Because your session was so very lively and interesting, the day flew by. My conclusion is that ACSD's leaders were fascinated with you, your information, and your presentation style and eager to learn about enhancing their leadership and team building skills in order to increase their effectiveness and that of their teachers and students, too."
--Anaheim School District
"Your presentation, Leadership in Permanent Whitewater, was an integral and vital part of our program and generated enthusiastic comments from our participants. Our conference evaluations indicate that this year's event continued the high standards our members have come to expect. Your contribution definitely helped to make that possible."
–California School Administrators
“Your presentation was right on the mark. We have heard nothing but positive feedback. Believe me when I say that's unusual! Congratulations on a job very well done!”
— Red Lobster
“I wanted to say thank you for your wonderfully dynamic seminar. I feel you presented valuable information to motivate us to make noticeable changes in our clinic.”
— Mercy Carepoint |
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