Don Brown Key Accomplishments Include . . .
Don Brown has dedicated his career to sales, service and leadership effectiveness. Bilingual and experienced at the executive and line-level alike, the results of his work are evident across dozens of industries, including brewing, automotive, airline, banking and pharmaceuticals.
Donald Brown’s work and mentorship under Paul Hersey and Marshall Goldsmith comprise the solid foundation of his success. Affiliated with Dr. Hersey for over 25 years, Don co-authored Situational Service- Customer Care of the Practitioner with Paul, and has worked hand in hand with him to create several highly successful training programs, including; Situational Service- Beyond Basic Training, From Vision to Results, Situational LeadershipIn A Team Environment, Situational Selling- Creating Readiness to Buy, and Performance Readiness.
In addition, Don Brown authored What Got You Here Won’t Get You There – In Sales! with Marshall Goldsmith, as well as Return on Leadership - Get The Most From Your Untapped Talent,By Making Every Leadership Moment Count!
With over thirty years working in the industry, Donald Brown is heavily experienced in all phases of major performance systems implementation, from research and design to facilitation and coaching. Working with customers such as Anheuser-Busch, Dell Computers, Ford Motor Company, US Airways and United Airlines, Harley-Davidson Motor Company, Jaguar Cars, Compuware Corporation, SYKES, and Hilton Hotels, Don is accustomed to working domestically and internationally across all functional disciplines.
Based upon his in-depth customer research and the premise that it takes several touches to learn, to teach, to sell and to lead – Don integrates the best of the best into a powerful sequence for human skills development with his Multi-Touch Performance products and services.
Whether you need a 60-minute keynote, or a five-day training for trainers, Don Brown’s expertise lies in interpersonal effectiveness in leadership, sales and service. At both strategic and tactical levels, Don Brown’s track record of success runs the gamut from facilitating a senior executive group through a vision-to-results session, all the way to wowing a room full of 2,000 association members.
When Donald Brown speaks to your organization, it’s all about human skills – it’s all behaviorally based! In a targeted, relevant and very humorous style, Don is a master of the powerful, proven situational influence models of leadership, sales and service, the tremendously effective techniques and content of Marshall Goldsmith, and his own unique insights into the “state of the moment”, the power of empathy, being present and the use of influence activators to move what you learn into day-to-day life.
More About Speaker, Don Brown. . .
Don Brown takes great pride in his long-standing customer relationships, some running over twenty years.
Donald earned an Honors Degree from Michigan State University in foreign languages, and a Masters in Management with Dr. Hersey at California American University.
Having lived and studied at the University of Seville in Spain, Don is fluent in English and Spanish and works regularly in Europe and Latin America. |
