Doug Lipp

Doug Lipp's Key Accomplishments Include . . .
Doug Lipp, an internationally acclaimed expert on customer service, leadership and diversity, motivates and challenges audiences around the world as a consultant and speaker. Doug has spent over 25 years working from the front lines to the boardrooms of corporations around the world.

Formerly the head of training at Disney Studio's Walt Disney University, Doug also worked at Disneyland where he provided the well-known "Traditions" orientation program and other leadership courses. Pivotal in Doug's career with Disney was his experience in the mid-80's when the corporate culture changed from the arrogant: "we're the best, why change?" To the progressive: "don't rest on your laurels" powerhouse corporation that it remains today. Join Doug as he takes you on an entertaining and insightful journey behind the scenes to discover both the secret of Disney's success and how it has overcome spectacular challenges.

More About Doug Lipp . . .
Fluent in Japanese, Doug was on the start-up team for Tokyo Disneyland, working in Japan for two years creating Disney's first international theme park. Both when he worked for NEC Electronics and currently in his private consulting practice, Doug addresses the topics of global and domestic customer service, leadership, and cultural diversity with his clients in the U.S. and abroad.

He is the author if 6 books including his most recent book The Changing Face of Today's Customer, which proclaims the use of cultural sense in addition to common sense. It is endorsed by prestigious business leader Peter Ueberroth and One Minute Manager co-author, Ken Blanchard. He is also the author of Even Monkeys Fall From Trees, about the balance of art and science for outstanding customer service.

• The Magic of Exceptional Customer Service
• The Changing Face of Today's Customer
• Lead the Way, Your Customers & Employees Will Follow
• Change Management/Innovation/Creativity:
• Even Monkeys Fall From Trees: Learn From Your Mistakes & Embrace
• Change - Lessons From Disney

"Thank you for a wonderful learning experience. Your witty Disney experiences offer invaluable lessons in client service.Your references to our personal challenges made for a seamless presentation. You left the participants enlightened and energized".

--Merrill Lynch

"Wow! Wow! and Wow!....pretty much sums up your presentation at the Tony Robbins' Personal Power Seminar. You were sensational!!  I especially appreciated the fact that you customized a program to fit the needs of our audience. You did your homework and it showed! The audience loved your storytelling, unmistakable depth of knowledge and quick wit. You held their attention throughout the entire program.  In short, Doug, you made us look good!!"  

--Carlen Media Group

"You have a unique ability to captivate an audience with your delivery and humor while also communicating pertinent and relevant information"

--LaSalle Advisors

"Your presentation was top notch and extremely well received. I would heartily and without reservation recommend Doug to any organization interested in giving its employees a peek at the dividends of investing in exceptional customer service."

--United States Air Force