|
James Lloyd |
James Lloyd's Key Accomplishments Include . . .
James Lloyd actually came the day before his presentation and attended three Board Meetings to gather information that allowed him to personalize his presentation...his wit, humor and general presentation style captivated the audience...
- Self-Insured Schools of California
For over twenty-five years, James Lloyd has captivated and inspired audiences on five different continents. He spent eight years as a corporate trainer and motivational speaker for the largest health care benefits company in America. James Lloyd magically engages listeners with his genuine down-home approach: a unique blend of humor, insightful knowledge, contagious enthusiasm, and personal sharing. He plucks his poignant stories from a background rich in training, leadership development, sales, customer service and, as he puts it, "Just good ol' living." While memorably weaving this all together, James Lloyd displays a remarkable gift to touch people's hearts.
James Lloyd is the author of 3 books including I'm On Fire, Watch Me Burn and Torch Tips For A Luminous Life.
More About James Lloyd . . .
James Lloyd strongly believes in, and lives, his motto: Laughing… Learning… Living. He imparts vision and encourages audiences to visualize new horizons and develop their fullest potential. James Lloyd ignites a spark and people "catch" his passion to awaken that fire within and burn brightly – keeping positive and striving for excellence.
|
|
| Suggested Keynote Programs |
- Passing the Spark: Motivating Others
This speech details 5 practical ways to energize a team. Topics include turnover, LOA's, loyalty and "Pygmalion" belief in others.
- Dazzling Service
This speech is a call to set new standards in service. This is an advanced interactive discussion. Topics include listening, serving, honoring and apologizing.
- Life's Three Burning Questions
My research has shown that every person asks themselves these same three questions at the end of their life. The secret to happiness and productivity is to begin answering them now. This presentation is both personal and powerful, and is among my most requested
- Loyalty
This speech discusses the question, "What does it require to keep a customer loyal? A highlight of this experience is when the entire audience vows to never again utter the ultimate word of indifference, "whatever".
- Great-Full!
This speech presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.
- The Top 10 Most Effective Customer Service Techniques
This is a two hour customer service session in which James shares his top 10 most effective customer service techniques gathered from 10 years of experience in the field. This speech also features his famous top 10 Phone Connectors.
- Yield to New Ideas
This speech presents methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing; finding the positives in change will create an environment of growth and loyalty.
- Dazzling Patients
This captivating speech enlists healthcare institutions to rate and compare their customer service, deal with patient complaints and learn 10 practical ways to honor patients of the 21st century. It addresses the issue of apologizing with regard to lowering and/or discouraging lawsuits. More importantly, James answers the question, "How did I convince 12 busy physicians to attend a 2-day seminar on this topic?"
- Responsibilities of Heroes
A specialty keynote or training seminar designed to answer difficult questions/situations facing nurses, firefighters, police, EMT's, hospital administrators and physicians. This discussion focuses on life's Three Burning Questions, Gaining Public Trust, Responsibilities of Heroes, Igniting thee Spark at Home, Living 10 Years Longer and the magic ratio of healthy relationships.
|
|
| What People Are Saying |
"I have seen you speak before large groups of more than 2,500, small gatherings of less than a dozen and almost every size in-between,
and yet you connect on a very personal level with everyone in the room. The audience is willingly captivated, engaged and attentive."
--Alan Katz RHU, Senior Vice President,
WellPoint Health Networks
"Your presentation, 'The Magic of Customer Service' was our top-rated presentation of the conference. Excellent!"
--Linda M. Dunahoo Texas Association of Healthcare Financial Administration
"We have James Lloyd to thank for transforming our customer service model into something exceptional...That translates into more sales!"
-- Debbie Vaillancourt
WellPoint West Region |
|
