James Lloyd

James Lloyd's Key Accomplishments Include . . .
For the past 25 years, James Lloyd has captivated and inspired audiences on five continents. He magically engages listeners with his genuine down-home approach: a unique blend of timely humor, insightful knowledge, contagious enthusiasm, and personal sharing.

More About James Lloyd . . .
James plucks his poignant stories from a background rich in training, leadership development, sales, customer service, and, as he puts it, just"good ol' living." While memorably weaving this all together, James displays a remarkable gift to touch people's hearts.

• Passing the Spark: Motivating Others
  

  This speech details 5 practical ways to energize a team. Topics include turnover, LOA's, loyalty and "Pygmalion" belief in others.

• Dazzling Service
  

  This speech is a call to set new standards in service. This is an advanced interactive discussion. Topics include listening, serving, honoring and apologizing.

• Life's Three Burning Questions
  

  My research has shown that every person asks themselves these same three questions at the end of their life. The secret to happiness and productivity is to begin answering them now. This presentation is both personal and powerful, and is among my most requested

• Loyalty
  

  This speech discusses the question, "What does it require to keep a customer loyal? A highlight of this experience is when the entire audience vows to never again utter the ultimate word of indifference, "whatever".

• Great-Full!
  

  This speech presents a unique view of gratitude. When we begin looking for the positives, instead of the negatives, wonderful things happen. Morale increases, teamwork abounds, and retention strengthens.

• The Top 10 Most Effective Customer Service Techniques
  

  This is a two hour customer service session in which James shares his top 10 most effective customer service techniques gathered from 10 years of experience in the field. This speech also features his famous top 10 Phone Connectors.

• Yield to New Ideas
  

  This speech presents methods for employees and employers to find the positives with change. Whether it is a corporate merger, corporate restructuring, or downsizing; finding the positives in change will create an environment of growth and loyalty.

• Dazzling Patients
  

  This captivating speech enlists healthcare institutions to rate and compare their customer service, deal with patient complaints and learn 10 practical ways to honor patients of the 21st century. It addresses the issue of apologizing with regard to lowering and/or discouraging lawsuits. More importantly, James answers the question, "How did I convince 12 busy physicians to attend a 2-day seminar on this topic?"

• Responsibilities of Heroes
  

  A specialty keynote or training seminar designed to answer difficult questions/situations facing nurses, firefighters, police, EMT's, hospital administrators and physicians. This discussion focuses on life's Three Burning Questions, Gaining Public Trust, Responsibilities of Heroes, Igniting thee Spark at Home, Living 10 Years Longer and the magic ratio of healthy relationships.

"I have seen you speak before large groups of more than 2,500, small gatherings of less than a dozen and almost every size in-between. Yet you connect on a very personal level with everyone in the room. There is no fidgeting or talking in the back. No one walks out. The audience is willingly captivated, engaged and attentive."

-- Alan Katz, Senior Vice President
WellPoint Health Networks

"Your message was extremely well-received by our audience, based on their response during your presentation and their remarks afterward. Your speech was valuable to our employees on a personal and professional level! Thank you for your investment in our leadership team."

---Rosemarie Calabrese-Fernandez, District Manager,
United States Postal Service