Dr. Ken Sterling, MBA & Esq.

In this interactive session, Ken does a deep dive on “Why the emphasis on Customer Experience” unpacking case studies, best-practices and the data behind why customer experience strategy is your top priority.

Data from your company and clients can be included, along with actionable NPS strategies and other magical methods to wow your clients and grow.

Ken also weaves in best practices of of customer experience greats, along with wisdom from Robert Cialdini, Jeffrey Gittomer and Aaron Ross, Ken explains that a combination of specialization, building relationships and using our ABS (activity based selling) will result in productive pipelines and hyper-growth sales.

Entrepreneurship is no longer a taboo subject – in this presentation learn what it takes to be successful as an entrepreneur or “intrepreneur”.  This talk includes the framework for any organization (startup to F500) to embrace entrepreneurship.  Learn marketing methods and practical “how tos” for digital marketing, overall marketing strategy and how to increase ROI, ROAs and Conversions.

Innovate or die – this means that all stakeholders, in every corner of the enterprise should be innovative and embrace technology.  Add on top of innovation, a relentless tenacity and drive to constantly improve.  At this point in the AI era, you will NOT be replaced by AI.  However, you will be replaced by someone who knows how to use AI.  In this interactive discussion and moderated Q&A, leaders learn what they need to know about AI today and how to future-proof your business and harness AI as a strategic advantage.

We all negotiate and make several deals, every day – at home, at work and everywhere in between. In this interactive keynote talk, Ken shares about the history of dealmaking, talks about inside deals and learnings he’s been involved with and some of the most iconic deals of our era – then has the audience participate in dealmaking and negotiation exercises.