| Tom Spitale |
Related Speakers… |
Tom Spitale's Key Accomplishments Include . .
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One of Peppers & Rogers Group's most sought-after speakers,
trainers & consultants; Leader of Peppers & Rogers’ Group
Return on Investment (ROI) practice; Recipient of GE Capital’s
coveted Pinnacle Award for quadrupling cross-sell profits in
two years; Impressive list of Fortune 100 consulting clients,
including Ford, Crutchfield, and SAP
More About Tom Spitale . . .
Tom Spitale is one of the most seasoned and versatile practitioners
in the young history of Customer Relationship Management
(CRM) consulting. He joined Peppers and Rogers Group in 1997
as a speaker/trainer and researcher, subsequently moving
to the company’s growing consulting practice in 1998.
Prior to joining Peppers & Rogers Group, Tom Spitale achieved
success in three of the most demanding and respected corporate
cultures in the country. He accomplished dramatic growth in
his areas of responsibility at Wal-Mart's Sam's Club (300%
in two years) and at RJR/Nabisco (200% in two years). At GE
Capital's credit card unit, he was a recipient of the coveted
Pinnacle Award for quadrupling cross-sell profits in just two
years.
Tom Spitale is among the Pepper and Rogers Group’s most
sought-after speakers, trainers & consultants for three
powerful reasons. First and foremost, Tom’s communication
abilities—honed through delivering scores of keynote
presentations and briefings—enable executives and managers
to clearly understand the business benefits of one-to-one strategies.
Secondly, his facilitation skills—shaped by leading dozens
of one-to-one visioning workshops across an amazing array of
industries—lead clients to understand the applicability
of CRM principles to their own competitive circumstances. Third,
his consulting talents—formed by leading a diversity
of projects ranging from healthcare, financial services, direct
marketing, software and Web-related initiatives—help
organizations through the practical implications of executing
a one-to-one strategy.
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| What People are Saying |
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| "Tom did a wonderful job preparing his keynote address and workshop to ensure it was relevant to our attendees. The material he covered was very well presented and easy to understand. His manner both during the session and during social activities was very professional, but also warm, which made him very approachable. He invites and handles questions and discussion very well." |
| --- Pierre LaPalme, Campana |
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Customer
Relationship Management Expert
