Sep 1, 2026
Experts who will Help your Organization Create the Kind of Experience Customers Talk About
Customers expect more than good service. They want experiences that feel personal, memorable, and worth coming back for.
These keynote speakers, bestselling authors, and customer experience experts bring lessons from Apple, Chick-fil-A, Eleven Madison Park, AirBnb, and beyond to help organizations rethink customer experience, build loyalty, and create stronger connections at every touchpoint.
Ron Johnson created the Apple Store and helped build a customer-obsessed culture that transformed the retail experience. He shares lessons on innovation, design, and putting the customer at the center of business strategy.
Tiffani Bova shows leaders how employee experience and customer experience work together to drive growth. Drawing from her bestselling book The Experience Mindset, she gives organizations a practical framework for creating an experience-driven culture.
Molly Bloom knows how to turn customers into loyal fans. After building a multimillion-dollar poker business around personalized service and exclusive experiences, she shares how organizations can make every customer feel valued and want to come back.
Will Guidara turned Eleven Madison Park into the #1 restaurant in the world by embracing “unreasonable hospitality.” He challenges organizations to go beyond efficient service and create extraordinary experiences that people remember.
David Salyers spent 37 years helping build Chick-fil-A’s iconic brand and culture. His keynote, Spark a Revolution, reveals how creating raving fans and connecting deeply with customers can drive lasting business growth.
Jeff Toister helps leaders build customer-focused cultures that turn service into a competitive advantage. With more than five million people having taken his training programs, Jeff gives teams practical tools to create better customer experiences.
Joseph Michelli is a Certified Customer Experience Professional who helps organizations attract and retain employees and customers. A New York Times #1 bestselling author, his books draw on his work with brands including The Ritz-Carlton, Mercedes-Benz, Starbucks, Zappos, and Airbnb.
Ready to create experiences your customers remember? Email info@bigspeak.com to inquire about booking a customer experience keynote speaker.