Jagdish Dalal

These are changing times, driven by technology, human demographics and business dynamics. Businesses built and thrived on platforms are no longer relevant. This presentation explores these changes and how it is changing various professions and industries and what businesses have to do to be able to keep up with the changes. Otherwise, they will join the ranks of companies that no longer exist (only 10% of Fortune 500 companies from 1955 exist today).

All those dire predictions about the automated economy sound like a sci-fi horror film from the ’50s: Robots are replacing human efforts. New technology based initiatives such as Robotic process automation, Cognitive learning are changing how businesses operate. Transaction based business model is replacing time based models. Skills necessary to be working in the new technology environment are not abundant. Business economics and models are already changing to reflect that. What does that mean for traditional business models in mature industries – such as insurance, banking or professions – such as auditing, law, financial planning?

All those dire predictions about the automated economy sound like a sci-fi horror film from the ’50s: Robots are coming to take your jobs, your homes, your children. Except it’s real. Robotics, Cognitive learning is changing how businesses operate. Skills necessary to be working in the new technology environment are not abundant. Business economics and models are already changing to reflect that. What does that mean for traditional professions such as accounting and auditing?

Three presentation formats:

• Keynote speech (45-60 minutes including Q&A)
• Panel discussion (30 minute presentation followed by a panel discussion on impact)
• After lunch/dinner presentation (20-30 minutes with lighter approach)

The threat from cyberattacks is significant and continuously evolving. One estimate suggests that cybercrime could cost businesses over $2 trillion by 2019.  These cyberattacks are not all malicious but at the same time, impact on businesses may be equally significant.  Cyber

criminals (and at times innocent users) exploit various software and human weaknesses to inflict damage. Risk assessment is a fundamental basis for these programs and auditing for these risks and its potential impact on business is now considered important by businesses.

Three presentation formats:

• Keynote presentation (45-60 minutes including Q&A)
• Panel discussion (30 minute presentation followed by a panel discussion)
• Workshop on establishing cyber security audit and consulting practice

Globally, outsourcing is over a trillion dollar industry. There have been many success stories and some epic failures. Governance of an agreement has been one of the core factors in determining success and failure of achieving outsourcing engagement. Governance is a well defined process and requires a robust framework and discipline to achieve end results.  This presentation discusses various frameworks for governance and shares best practices seen in the industry.

Two presentation formats:

• Keynote presentation (45-60 minutes including Q&A)
• One day workshop with hands-on exercises and case studies

Although outsourcing is embraced by businesses and are looking for support to their strategies, many providers are finding it difficult to successfully respond to the challenges. Selling services to businesses is different than creating and selling packaged solutions. It requires a deeper understanding of what services mean to customers and how do they choose their “partners”. This presentation is based on extensive experience and knowledge of the industry and offers tools and techniques for building the business. It is aimed at growing and nascent service providers.

Two presentation formats:

• Keynote presentation (45-60 minutes including Q&A)
• One day workshop with hands-on exercises and case studies

Managing effort is not an “art”. It requires solid foundation built on measurements and use of metrics in decision making.  Automation effectiveness is built on selecting and managing “correct” metrics. Experience has shown that metrics are often not selected with the end result in mind. As a result, process cannot be trusted to deliver expected results; affecting delivery of product and services to customers. This presentation discusses various aspects of metrics – what are they, how to select and use them effectively.

Two presentation formats:

• Keynote presentation (45-60 minutes including Q&A)
• Half day workshop with hands-on exercises and case studies

Creating a culture for innovation isn’t about having an idea or engaging a few people to think differently. As the world is rapidly changing around everyone, innovation is not meant only for large organizations or those engaged in leading edge products and services.  A culture where every person is engaged in thinking about creating higher value from their contribution, contributes to

innovation. Creating such a culture is a longer term commitment but an important one for all businesses. This presentation touches on what does “innovation” mean in context of everyone’s job and how to create a culture of innovation for entities large and small.

Presentation format:

Keynote presentation (45-60 minutes including Q&A)