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Keynote Speaker Micah Solomon

Micah Solomon

Customer Service and Customer Experience Expert

  • Speaker's U.S. Fee Range
    $10,001 - $20,000 i
  • Languages Spoken
  • Travels From
    Washington, USA

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Micah Solomon is one of the world’s leading authorities on customer service,  the customer experience, company culture, and hospitality, and is a thought  leader on entrepreneurship and innovation. He’s a bestselling author, consultant,  and keynote speaker and his books have been translated in more than a half-dozen  languages and are the recipients of multiple awards.

Micah is a regular contributor to and his expertise has been featured in  Inc. Magazine, Bloomberg BusinessWeek, CNBC, and the Harvard Business Review. A business leader and entrepreneur himself, Micah built his own company into a  market leader in the manufacturing and independent entertainment field and was  also an early investor in the technology behind Apple’s Siri.

His broad expertise touches also on the patient experience in healthcare (he was the  keynote speaker, for example, for the Cleveland Clinic Patient Experience  Summit), retail, automotive, manufacturing, technology, banking, financial services,  legal, not for profit, government, education (K-12 and higher education), and the  hospitality industry–that industry being the focus of his most recent book, The  Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets,  with foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company.

Testimonials 5

  • “Micah gets it, and he can sell it! He is a thoroughly enjoyable and informative authority, and our GM’s really enjoyed his presentation at our recent annual meeting.”

    Eric Calderon

    Chief Operating Officer, Auberge Resorts

  • “Micah is engaging and entertaining while providing true specifics. You will leave with very practical ideas on how to improve your company.”

    Michele Livingston

    Senior Vice President, Umpqua Bank

  • “Micah Solomon explains with great savvy how to survive the perils of working with social media, customer data, and the digitally self-reliant consumer.”

    Jay Coldren

    Vice President, Lifestyle Brands, Marriott International

  • “I’d go anywhere to hear this true business and customer service celebrity speak.”

    Hollis Tibbetts

    Software Strategy Director for Global Mergers and Acquisitions, Dell Inc.

  • “Micah Solomon is a keynote speaker who is wired to the changing expectations of today’s consumers, and his lessons on customer loyalty are fresh and relevant!”

    Linda M. Gobler

    President, Michigan Grocers Association

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