Teresa Allen

Customer Service and Engagement Expert

  • Teresa Allen`s Keynote Speaker Fee This reflects Teresa Allen`s U.S. Speaking Fee

    $7,500 - $10,000

  • Languages Spoken

    English

  • Travels From

    Louisiana, USA

  • Teresa Allen`s Keynote Speaker Fee This reflects Teresa Allen`s U.S. Speaking Fee

    $7,500 - $10,000

  • Languages Spoken

    English

  • Travels From

    Louisiana, USA

Suggested Keynote Speaker Programs

DOES YOUR GROUP NEED A COMMON SENSE SERVICE WAKE-UP CALL ?

Nationally recognized customer service expert, Teresa Allen will take you on a wild ride through true close encounters on the front lines of business. Each has a strong and specific message for the service we offer to customers on a daily basis. Participants will leave with a ...

Nationally recognized customer service expert, Teresa Allen will take you on a wild ride through true close encounters on the front lines of business. Each has a strong and specific message for the service we offer to customers on a daily basis. Participants will leave with a new understanding of how each and every customer encounter hits the bottom line.

Teresa will interview your key contacts and will incorporate their own stories to make your stars shine in this intriguing and entertaining presentation. Her Common Sense Service: Close Encounters on the Front Lines book is the perfect companion to keep the message alive in your organization. Teresa will be happy to stay for a book signing, creating a special memory for program attendees. This program can be presented in a keynote format or in an expanded session with interactive exercises tailored to your industry/group.

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Customer Conflict: Opportunity Knocks!

Customer conflict can signal the end of a customer relationship or the beginning of an even stronger customer relationship. In this highly interactive customer service training program customized to your industry and organization, Teresa will bring the confidence and customer ...

Customer conflict can signal the end of a customer relationship or the beginning of an even stronger customer relationship. In this highly interactive customer service training program customized to your industry and organization, Teresa will bring the confidence and customer service skills necessary to handle any customer conflict situation or difficult customer close encounter.

This customer service training or keynote presentation will focus on the following areas:

  • Handling customer emotions
  • Focusing on the facts of the customer service conflict
  • 3 Sources of Customer Conflict
  • 3 Levels of Customer Anger
  • Institutional Complaints vs. Transactional Complaints
  • Dealing with Varied Customer Personalities

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Common Sense Communication: Who am I, Who are YOU?

In this fascinating program perfect for a concurrent session at your conference, Teresa guides participants through a very brief yet surprisingly accurate communication style inventory. Each participant plots their results on a graph and Teresa then shares with them what their...

In this fascinating program perfect for a concurrent session at your conference, Teresa guides participants through a very brief yet surprisingly accurate communication style inventory. Each participant plots their results on a graph and Teresa then shares with them what their personal graph means about their own unique communication style.

Participants then learn how their unique communication style impacts communication and relationships with customers, prospects, co-workers, and suppliers. Each participant is given a complete set of blank materials to take this meaningful program back to their staff. Participants brainstorm during the session on how to use information ′back at the office′!

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The Art of Asking Question: Your Key to Selling

hat separates an average salesperson from a star? The ability to ask the right questions and determine the specific needs of the client will send sales figures soaring. Teresa will engage your participants in this sales keynote or sales training as she demonstrates how to ...

hat separates an average salesperson from a star? The ability to ask the right questions and determine the specific needs of the client will send sales figures soaring. Teresa will engage your participants in this sales keynote or sales training as she demonstrates how to structure the sales efforts through the eyes of the buyer.

Does your sales staff simply take orders or do they delve deep into the client business and psyche?

In this dynamic sales training or sales keynote, Teresa will show that by asking the right questions, a salesperson will not only be able to win the sale, but will be able to develop the account and cross-sell additional products and services.

A star salesperson for over 15 years prior to launching her training business, sales speaker Teresa Allen will share her recipe for success in sales that she says is “simple” but not “easy”. It requires discipline and a system for asking the right questions, follow-up, and follow through.

Some of the topics which can be covered in this highly interactive program include:

  • Develop an “Elevator” Speech that Generates High Interest
  • Understand Varied Client Personalities
  • Ask the Right Questions: How to Take your Prospect from Pain to Gain
  • Match Benefit Statements to Specific Client Types
  • Use Minimizing and Maximizing Techniques to Handle Objections
  • Close the Sale with a Dynamic Call to Action

 

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About Keynote Speaker Teresa Allen

Teresa Allen is owner of a national training and consulting firm focused on bringing common sense solutions to business and life.

Ranked #1 on GlobalGurus.org 2016 and 2017 list of customer service experts, Teresa is ranked in the Top 10 of U.S. speakers by Speaking.com. Her business, Common Sense Solutions, is a recipient of the Customer Service Training Practice of the Year Award from the International Stevie Awards for Customer Service.

Teresa is author of Common Sense Service: Close Encounters on the Front Lines, and is the co-author of The Service Path: Your Roadmap for Building Strong Customer Loyalty. An internationally recognized customer service expert, Teresa has been presenting her highly acclaimed customer service keynotes and training programs across the U.S. and abroad for over twenty years. Teresa is a two time recipient of the ASTD Professional Trainer of the Year Award.

In addition to speaking and training, Teresa has appeared in several motion pictures, has served as guest host of local television programming, and has authored business articles in regional, national and international publications. Teresa’s Get Common Sense customer service blog is syndicated by Customer Think, B2B, and Small Biz Club sponsored by Office Depot.

A native of Chicago, Illinois, Teresa Allen attended Miami University in Oxford, Ohio where she obtained her B.S. in Business Administration with a degree in Marketing. She enjoyed a highly successful sales career with both national corporations and local businesses for over ten years prior to forming her training and consulting firm. During this time, Teresa was also a corporate trainer and was recognized for developing innovative customer service and sales training for her clients.

Teresa and her husband David have been married for over 35 years and have two grown daughters. They share a love for their adopted home of Louisiana where Teresa is a past queen of Mardi Gras. An obsessive life-long learner, Teresa loves to research the latest trends in customer service to share with thousands of followers on social media channels.

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

The BigSpeak Team

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