Robert Richman

Corporate Culture Architect, Customer Experience Expert, and Co-Creator of Zappos Insights

Robert Richman is a top keynote speaker, corporate culture strategist, and co-creator of Zappos Insights. As one of the world’s authorities on employee culture, Robert is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly.

Robert Richman Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
Please Inquire
Languages Spoken
English
Travels From
California, USA

Robert Richman Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
Please Inquire
Languages Spoken
English
Travels From
California, USA

Why Robert?

Was at Zappos.com before, during and after the Amazon.com acquisition
Helped the company grow from 1200-1700 people (50% growth)
Monetized culture, turning it (culture) from a cost center to a $9mm business
Developed the Zappos life coaching program
Started the first co-working space in America
Member of the Transformational Leadership Council

Keynote Speaker Topics

Corporate Culture Keynote Speakers
Crypto / NFT / Blockchain Keynote Speakers
Customer Experience Keynote Speakers
EO Keynote Speakers & Facilitators
Experiential Keynote Speakers
Human Resources (HR) Keynote Speakers
Innovation Keynote Speakers
Interactive Keynote Speakers
Leadership Keynote Speakers
Management Keynote Speakers
Metaverse
Millennial Keynote Speakers
Virtual Keynote Speakers
Vistage Keynote Speakers & Facilitators
YPO Keynote Speakers & Facilitators
Zappos Business Speakers

Suggested Keynote Speaker Programs

SURPRISE AND DELIGHT YOUR CUSTOMERS

Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight. Zappos became known for delivering and receiving 90% NPS scores...

Warren Buffett said there is one determining factor for successful brands: They delight their customers. Inspire your people to deliver outstanding service in this energized experience about surprise and delight. Zappos became known for delivering and receiving 90% NPS scores. Learn the secrets of creating a great experience from Robert Richman, the former Culture Strategist at Zappos.

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The Secret of World Class Service

Zappos.com became known for being #1 in Customer Service as rated by American Express Customers. Come to learn the game-changing secrets from Zappos Culture Strategist, Robert Richman. You’ll learn how great service drives revenue and why your customer’s ...

Zappos.com became known for being #1 in Customer Service as rated by American Express Customers. Come to learn the game-changing secrets from Zappos Culture Strategist, Robert Richman. You’ll learn how great service drives revenue and why your customer’s frustrations are your greatest gift. You’ll learn about designing great experiences and developing a culture to sustain a high level of service. Robert is known for his Culture Hacks and will teach you fast action tips that work for the C-Suite all the way to front line agents and managers

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The Dynamics of Disruption

Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job is no longer the standard for a world class company. In this talk Robert shares...

Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job is no longer the standard for a world class company.

In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way. People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people’s passion for their own jobs.

In this keynote, you’ll get…

How the best organizations in the world keep their people inspired.
Why most culture work is actually the equivalent of spoiling children.
How to take the principles of online gaming and apply them to creating the most engaging experience for employees.
What to look for in new employees and questions that will help you learn the truth immediately.
The #1 metric to measure culture and how one small shift can create massive engagement.

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Culture Hacking

Culture Hacking a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group ...

Culture Hacking a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.

Audiences are excited to become culture hackers and often report making changes the very next day.

In this keynote, you’ll get…

How Hackers exploit networks, and what we can learn from them to shift the network of people.
Why it’s better to destroy what’s not working than to spend time and money on initiatives that may not work.
How to turn customer and employee complaints into innovation.
Pre-fabricated culture hacks based on years of testing.
Why standard feedback mechanisms don’t work, and how to hack them.
The secret to learning what is that you don’t know that you don’t know.

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Built for Growth:The Values-Based Company

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength ...

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves.

Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

In this keynote, you’ll get…

Inspiring stories about how companies shifted their industries.
Counter-intuitive principles to actively created disruption (rather than getting disrupted!)
How to create stability in your organization, so that it’s safe to disrupt without jeopardizing the company.
Techniques for shaking up jobs and careers in a way that enlivens people and reinvigorates their passion.
Activate demonstrations, Q&A and live disruption.

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OKR (Objectives and Key Results)

About Keynote Speaker Robert Richman

Robert Richman was Culture Strategist at Zappos, and author of The Culture Blueprint, a systematic guide to the high-performance workplace.

Robert co-created Zappos Insights, a Zappos subsidiary educating companies about the secrets behind Zappos’ amazing employee culture and world-class customer service. He took the proof of concept from a small website to a multi-million dollar business teaching over 25,000 students per year.

As one of the world’s authorities on employee culture, Robert is a sought-after keynote speaker at conferences around the world and has been hired to teach culture in person at companies such as Google, Toyota, Westin, Salesforce, Anthem, Bridgestone, and Eli Lilly.

Robert helps companies build culture through experiences. Using principles of high performance and self-organization, Robert creates an event called Open Space that lets the group focus on what they are most passionate about then follows up with recorded insights and action items. He works with companies both virtually and in-person to tap into the full potential of their teams.

Questions? Contact Us Any Time:

805.965.1400

info@bigspeak.com

Robert is also well-versed in the cryptocurrency markets and is writing his next book, The Decentralized Company – An open-source guide to building a self-managed, distributed workforce.

Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego, California.

Testimonials

We had 4000 store managers and corporate employees at Robert Richman’s presentation and I was blown away. His insights and humor were so engaging – I’ve already started thinking like a culture hacker. I now realize the importance of leading by example and I’m empowering my team to act as culture hackers, with the culture hacking framework. Store Managers in my area are now sharing stories about how we’re putting our company’s values into action.

Suzanne Sully-Pniewski

Lowe's Store Manager, Buffalo, NY

After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.

Clay Cosse

Manager, Toyota

“What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”

Richard Findlay

Vice President, Whole Foods

We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.

Jonathan Green

Director HQ Customer Service Operations

Thank you so much for speaking at our conference. In 8 years of the “Facilitating Leadership in Excellence” event, you were the BEST! I will be getting your information and I will work on making a cultural paradigm shift with our dealership teams! Your energy and passion stirred up revival! BRAVO!!!

Cheryl Bauman

Facilitator in Standards for Excellent

Culture is the key to our success. While I believe our products are the best on the market, the one thing I know that no other company can copy is our people. So I invested in our people by bringing in Robert Richman to inspire us about culture. At our annual meeting he opened our eyes to how culture is a game – it’s a game that can be won, and it’s all about experience design. He not only inspired our people, he created an experience to connect us with each other. The Xpill experience created the environment for people to tell the truth, to connect based on what’s most important to them, and to understand each other in a deeply empathetic way. The buzz that it created was palpable. People came alive and left the meeting exponentially connected to our vision and to each other. If you’re simply looking for an inspiring and entertaining talk, then Robert is fantastic as a keynote speaker. But if you’re ready for the next level, if you trust your people, and you’re willing to know the truth, then have Robert give you the Xpill Experience

Nathan Cheong

Managing Director, Designs for Health.