Robert Richman

Corporate Culture Architect, Customer Experience Expert, and Co-Creator of Zappos Insights

Robert Richman is a top keynote speaker, corporate culture strategist, and co-creator of Zappos Insights. As one of the world’s authorities on employee culture, Robert is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly.

  • Robert Richman`s Keynote Speaker Fee This reflects Robert Richman`s U.S. Speaking Fee

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  • Languages Spoken

    English

  • Travels From

    California, USA

  • Robert Richman`s Keynote Speaker Fee This reflects Robert Richman`s U.S. Speaking Fee

    Please Inquire

  • Languages Spoken

    English

  • Travels From

    California, USA

Suggested Keynote Speaker Programs

The Dynamics of Disruption

Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job is no longer the standard for a world class company. In this talk Robert shares...

Change is the new normal. Entire industries are being disrupted. Simply having a great product and service does not guarantee market leadership. And employees who are simply doing a good job is no longer the standard for a world class company.

In this talk Robert shares stories about disruption, and the principles behind it. It then gets really exciting when he shows how they can be applied to your business in a counter-intuitive way.  People at all levels of the company will benefit from learning how they can out-do themselves, increasing both performance, as well as people’s passion for their own jobs.

In this keynote, you’ll get…

  • How the best organizations in the world keep their people inspired.
  • Why most culture work is actually the equivalent of spoiling children.
  • How to take the principles of online gaming and apply them to creating the most engaging experience for employees.
  • What to look for in new employees and questions that will help you learn the truth immediately.
  • The #1 metric to measure culture and how one small shift can create massive engagement.

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Culture Hacking

Culture Hacking a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group ...

Culture Hacking a way for anyone at any level to shift the culture. As Culture Strategist for Zappos.com and the manager of Zappos Insights, Robert learned how to create change fast by using the power of hacking for good and applying them to culture. Robert leaves the group with three high leverage tools that can be used immediately to create long-term change.

Audiences are excited to become culture hackers and often report making changes the very next day.

In this keynote, you’ll get…

  • How Hackers exploit networks, and what we can learn from them to shift the network of people.
  • Why it’s better to destroy what’s not working than to spend time and money on initiatives that may not work.
  • How to turn customer and employee complaints into innovation.
  • Pre-fabricated culture hacks based on years of testing.
  • Why standard feedback mechanisms don’t work, and how to hack them.
  • The secret to learning what is that you don’t know that you don’t know.

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Built for Growth:The Values-Based Company

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves. Robert shares stories of the strength ...

Engaged employees are productive, efficient, and have a great time. This means low turnover, and highly motivated employees you don’t have to micro manage. Values-based companies have employees who manage and motivate themselves.

Robert shares stories of the strength of the core values at Zappos.com (A company that became the #6 Best Place to Work in America and #1 in Customer Service), then shares the science behind why they work so well.

Once you learn the secrets behind how values work, you will know how to shape culture. Robert gives the group a process to use in discovering and then implementing the values across the organization.

In this keynote, you’ll get…

  • Inspiring stories about how companies shifted their industries.
  • Counter-intuitive principles to actively created disruption (rather than getting disrupted!)
  • How to create stability in your organization, so that it’s safe to disrupt without jeopardizing the company.
  • Techniques for shaking up jobs and careers in a way that enlivens people and reinvigorates their passion.
  • Activate demonstrations, Q&A and live disruption.

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About Keynote Speaker Robert Richman

About Speaker Robert Richman…

Robert Richman is a corporate culture strategist, keynote speaker, and co-creator of Zappos Insights. Zappos Insights is a program focused on educating companies on the secrets behind Zappos’ amazing employee culture. Robert often hosts workshops with employees and leaders to co-create strategies for improving company culture.

Robert Richman Full Bio…

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies.

As one of the world’s authorities on employee culture, Robert is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.

Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego (though he’s on the speaking tour most of the time).

Testimonials

We had 4000 store managers and corporate employees at Robert Richman’s presentation and I was blown away. His insights and humor were so engaging –   I’ve already started thinking like a culture hacker. I now realize the importance of leading by example and I’m empowering my team to act as culture hackers, with the culture hacking framework. Store Managers in my area are now sharing stories about how we’re putting our company’s values into action.

Suzanne Sully-Pniewski

Lowe's Store Manager, Buffalo, NY

After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.

Clay Cosse

Manager, Toyota

“What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”

Richard Findlay

Vice President, Whole Foods

We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.

Jonathan Green

Director HQ Customer Service Operations

Thank you so much for speaking at our conference. In 8 years of the “Facilitating Leadership in Excellence” event, you were the BEST! I will be getting your information and I will work on making a cultural paradigm shift with our dealership teams! Your energy and passion stirred up revival! BRAVO!!!

Cheryl Bauman

Facilitator in Standards for Excellent

Culture is the key to our success. While I believe our products are the best on the market, the one thing I know that no other company can copy is our people. So I invested in our people by bringing in Robert Richman to inspire us about culture.  At our annual meeting he opened our eyes to how culture is a game – it’s a game that can be won, and it’s all about experience design. He not only inspired our people, he created an experience to connect us with each other. The Xpill experience created the environment for people to tell the truth, to connect based on what’s most important to them, and to understand each other in a deeply empathetic way. The buzz that it created was palpable. People came alive and left the meeting exponentially connected to our vision and to each other.  If you’re simply looking for an inspiring and entertaining talk, then Robert is fantastic as a keynote speaker. But if you’re ready for the next level, if you trust your people, and you’re willing to know the truth, then have Robert give you the Xpill Experience

Nathan Cheong

Managing Director, Designs for Health.

Media

Article

Mar 16, 2020

Top Booked Corporate Culture and Team-Building Speakers

Successful companies have unique cultures and great teams. Look no further than Zappos, Starbucks, and Pixar. Each of these companies...

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Mar 18, 2019

Use Open Space Strategies to Build Strong Company Culture

How do you maintain a strong company culture? One way is to have all the people in your company contribute...

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Nov 29, 2018

Achieve Your Goals With the X-Pill Experience

“The Xpill experience created the environment for people to tell the truth, to connect based on what’s most important to...

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Article

Mar 23, 2018

Finding Patterns Can Prevent Chaos and Promote Change

Chaos—nobody likes it, nobody wants it. We try so hard to eliminate chaos from our lives. We organize our living...

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Podcast

Dec 1, 2017

Robert Richman

In this episode, BigSpeak host Mark Sylvester dives into the speaking life of Robert Richman, culture architect and co-creator of Zappos...

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Article

Nov 15, 2017

BigSpeak Builds Company Culture with Western Retreat

For this year’s annual company retreat, the BigSpeak team got cowboy western at the Alisal Ranch and Resort. The two-day offsite...

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Article

Apr 27, 2017

Building a World-Class Culture

The leaders of the most successful companies know that success all comes down to culture. Why? Because companies are really...

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

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