Keynote Speaker Robert Richman

Robert Richman

Corporate Culture Architect, Customer Experience Expert, and Co-Creator of Zappos Insights

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  • Travels From
    California, USA

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About Speaker Robert Richman…

Robert Richman is a corporate culture strategist, keynote speaker, and co-creator of Zappos Insights. Zappos Insights is a program focused on educating companies on the secrets behind Zappos’ amazing employee culture. Robert often hosts workshops with employees and leaders to co-create strategies for improving company culture.

Robert Richman Full Bio…

Robert Richman is a culture strategist and was the co-creator of Zappos Insights, an innovative program focused on educating companies on the secrets behind Zappos’ amazing employee culture.

Why Robert?

  • Was at before, during and after the acquisition
  • Helped the company grow from 1200-1700 people (50% growth)
  • Monetized culture, turning it (culture) from a cost center to a $9mm business
  • Developed the Zappos life coaching program
  • Started the first co-working space in America
  • Member of the Transformational Leadership Council

Robert built Zappos Insights from a small website to a thriving multi-million dollar business teaching over 25,000 students per year. Through his work, Robert has been helpful for improving the employee culture at hundreds of companies.

As one of the world’s authorities on employee culture, Robert is a sought after keynote speaker at conferences around the world and has been hired to teach culture in person at companies like Google, Toyota, and Eli Lilly. He has pioneered a number of innovative techniques to build culture, such as bringing improv comedy to the workplace.

Robert graduated from Northwestern University with a degree in film, as well as from Georgetown University’s Leadership Coaching Program. He is a member of the Transformational Leadership Council, and he is based out of San Diego (though he’s on the speaking tour most of the time).

Testimonials 6

  • We had 4000 store managers and corporate employees at Robert Richman’s presentation and I was blown away. His insights and humor were so engaging –   I’ve already started thinking like a culture hacker. I now realize the importance of leading by example and I’m empowering my team to act as culture hackers, with the culture hacking framework. Store Managers in my area are now sharing stories about how we’re putting our company’s values into action.

    Suzanne Sully-Pniewski

    Lowe's Store Manager, Buffalo, NY

  • After Robert Richman delivered his keynote speech to our manager’s strategy session we realized it was really BEYOND great and more like WOW!… Robert not only shared the Zappos culture, but also deeper insights about how culture and service work together. Our team was highly engaged and we had to cut people off because there were so many questions. While Toyota already has an excellent culture and award-winning service, Robert’s inspiration gave us ideas to take it to the next level.

    Clay Cosse

    Manager, Toyota

  • “What a fantastic experience it was learning about Zappos culture from Robert Richman. He gave tremendous insight into what makes their culture work and also gave practical applications of how we could be even more effective at Whole Foods Market. And our culture is very deep already! His examples of service and how to make immediate impact on the team were awesome… I can’t recommend Robert enough!”

    Richard Findlay

    Vice President, Whole Foods

  • We have been working together for 3 years now. You pushed me in ways that I was uncomfortable with, but in hindsight it was exactly what I needed. You taught me how to ask the right questions and to look at the business in a very different way. You have helped me become a better leader than I already was. And my success is in no small part due to what we’ve done together.

    Jonathan Green

    Director HQ Customer Service Operations

  • Thank you so much for speaking at our conference. In 8 years of the “Facilitating Leadership in Excellence” event, you were the BEST! I will be getting your information and I will work on making a cultural paradigm shift with our dealership teams! Your energy and passion stirred up revival! BRAVO!!!

    Cheryl Bauman

    Facilitator in Standards for Excellent

  • Culture is the key to our success. While I believe our products are the best on the market, the one thing I know that no other company can copy is our people. So I invested in our people by bringing in Robert Richman to inspire us about culture.  At our annual meeting he opened our eyes to how culture is a game – it’s a game that can be won, and it’s all about experience design. He not only inspired our people, he created an experience to connect us with each other. The Xpill experience created the environment for people to tell the truth, to connect based on what’s most important to them, and to understand each other in a deeply empathetic way. The buzz that it created was palpable. People came alive and left the meeting exponentially connected to our vision and to each other.  If you’re simply looking for an inspiring and entertaining talk, then Robert is fantastic as a keynote speaker. But if you’re ready for the next level, if you trust your people, and you’re willing to know the truth, then have Robert give you the Xpill Experience

    Nathan Cheong

    Managing Director, Designs for Health.

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Culture Revolution: Change that Drives Performance

There are several mistakes most culture change initiatives make that almost guarantee failure. First, they force it on people, which makes sense if you’re adapting to a law or tax change, but is simply ineffective for culture change. The second is they assume a completely linear process and when the steps go off the rails, the initiative fails.

The Culture Revolution process uses complex-adaptive systems theory to create patterns of divergence and convergence that are directed, yet form organically around that direction. In other words, you gain control by getting clear on intentions and then strategically go out of control to empower your people

The Xpill Experience

If you had a pill for anything, what would you do with it?

People who have experienced the Xpill have said it’s the equivalent of a 3-day self development workshop in less than 15 minutes.

In a day and age when everything is changing so quickly, why can’t your leaders? Why can’t your team? Why can’t you?

This highly engaging and interactive experience wakes people up with something completely different they’ve never seen before.

What the Xpill Experience can do for your team…

  • Help leaders discover their blocks
  • Bring passion to their lives
  • Connect with other leaders on a deeper level
  • Align actions with goals
  • Surface unconscious blocks
  • Literally embody commitments

The Open Space Experience

The smartest people in the room are your own people. So why should strategy be determined by only the top brass or an outside consultant?

Using principles of high performance and self-organization, Robert creates a game that lets the group to focus on what they are most passionate about then follow up with recorded insights and action items.

What the Open Space Experience can do for your team…

  • Break down barriers between teams
  • Increase engagement & buy in across your organization
  • Create ownership of projects & increase accountability
  • Build systems to identify issues and reduce turnover
  • Establish a Culture working toward a singular mission & goal

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