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Brian Beaulieu Economist, ITR Economics

...One of the country’s most informed economists, Brian Beaulieu has served as CEO of ITR Economics™ since 1987 where he researches the use of business cycle analysis and economic forecasts to increase profitability. Brian has been providing workshops and economic analysis seminars in 7 countries to thousands of business owners and executives for the last 35 years. He is co-author of Prosperity in the Age of Decline, a powerful look at how to make the most of the US and global trends over the next 20 years. Brian also coauthored Make Your Move, a practical and insightful guide on...

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Alan Beaulieu Economist and Author, ITR Economics

...Some of Alan Beaulieu’s Key Accomplishments Include… Alan has been providing workshops and economic analysis seminars to countries and literally thousands of business owners and executives for the last 25 years. He is considered one of the country’s most informed economists. As the chief economist for numerous US and European trade associations, it has been remarked that Alan’s “insight into our business, a track record of accurate forecasting, and unparalleled knowledge of global markets has earned him the respect and appreciation of key business leaders in our industry.” Pronouncements from ITR Economics™ and/or Alan have appeared in/on: the Wall...

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Jun 20, 2017

Respond to Customer Complaints like a CEO

...emailed Steve Jobs directly (then: sjobs@apple.com), explaining the issue, and received a short but definitive affirmation from Jobs: “We’ll fix this.” The next day Booker says he “got a call from one of Steve’s assistants and the problem was solved.” Mickey Drexler, former CEO of J. Crew After receiving a J. Crew coupon in the mail, Mike Beaulieu went down to the store and picked something out. But when tried to use the coupon at the register the sales associate wouldn’t accept it, even suggesting that it was a forgery. When he got home, he emailed J.Crew CEO Mickey Drexler...

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