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Tag Archive for Customer Service

How to Design a Creative Experience for Your Customer

What do customers and businesses have in common with each other? They both want a unique experience. Creativity is the strategy that every competitor strives…

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Why You Should Forget Customer Service, Experience, and Loyalty

Forget all the books you read about customer service, customer experience, and customer loyalty. You only need to know one thing for business success: Customer…

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Top Sales Keynote Speakers and Trainers

Top Sales Keynote Speakers in 2019 Sales is the lifeblood of business. You can’t stay in business if you don’t make sales. In a competitive…

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Joey Coleman Goes From Grammy Nominated Singer to Customer Experience Expert

There was a moment when Joey Coleman was on tour with the University of Notre Dame Glee Club where the importance of customer experience became…

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Seven Smart Ways Your Business Can Adapt to a Disruptive Business Environment

Frits van Paasschen, author of  The Disruptors’ Feast, explains seven smart ways you can adapt to a disruptive business environment. Are you worried about falling…

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In the Digital Age Sales & Customer Service are Changing Drastically—But Also Not All

“What consumers want today are experiences—memorable events that engage each individual in an inherently personal way,” says Joseph Pine, co-founder of Strategic Horizons, LLP. “Businesses…

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Respond to Customer Complaints like a CEO

Customer complaints are broadcast more widely now than ever on social media platforms like Facebook, Twitter, and Yelp. Where once customers had to call or…

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Are You Providing An Authentic Experience For Your Customers?

Acording to Joseph Pine, co-author of The Experience Economy, if you want to differentiate yourself from others and thrive in today’s marketplace you have to…

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Follow These Five Steps to Set A Standard for Great Customer Service

Excel at customer service like the Ritz-Carlton by following these five steps. When it comes to customer service, the Ritz-Carlton has the gold standard. Whether…

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Customer Service—What’s the Big Deal?

Customer Service: You’ve probably had the importance of customer service drilled into your head at every job since you entered the workforce. And you’ve probably…

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How to Increase Productivity and Improve Service Simultaneously (and Easily)

Many people think of improving service and improving productivity as diametrically opposing objectives. Increasing productivity means doing more with less, which means reducing service levels.…

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Customer Service in the Digital Age: Customer Service Trends You Should Know in 2016

Speed, omnipresence, and individuation are all growing trends in customer service.  Businesses now must be available by web, phone, email, and in person. Customer complaints…

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