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Tag Archive for Joseph Michelli

Winning The 21st-Century Customer Experience

According to customer experience expert and New York Times bestselling author Joseph Michelli, customer satisfaction is declining due to changing customer expectations. Learn how you…

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Top Customer Service, Experience, and Loyalty Speakers

“Customer satisfaction is worthless. Customer loyalty is priceless.” Jeffrey Gitomer When the customer is king, customer service and experience experts are crucial competitive resources to…

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