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Tag Archive for Ron Kaufman

Customer Service in the Digital Age: Customer Service Trends You Should Know in 2016

Speed, omnipresence, and individuation are all growing trends in customer service.  Businesses now must be available by web, phone, email, and in person. Customer complaints…

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What Disneyland Can Teach Us About Customer Service

60 years ago, Walt Disney founded Disneyland, and 60 years later the Disney theme parks continue to attract tens of millions of visitors each year.…

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