It’s something of a cliche that happy employees make happy customers, but employee experience and innovation keynote speaker Tiffani Bova argues that not only does it ring true, but unlocks the potential for massive organizational growth.

Bova sets out what she sees as the five key drivers behind employee retention and engagement in a recent article, using regression analysis to pinpoint vital factors leaders can use to create satisfied, successful employee bases.

For her insights into the importance of mutual trust, executive accountability, alignment in values, appreciation and the promises of technology, read the full article published by Harvard Business Review here.