What’s the secret to providing exceptional customer service? According to Tiffani Bova, it’s all about the employee experience. In a recent appearance on Bloomberg, Bova outlined the importance of prioritizing support for employees in order to create a better customer experience. Her book, Experience Mindset, encourages leaders to focus on employee satisfaction and well-being to ultimately improve the way they serve their customers. Bova’s research-backed insights are thought-provoking and could revolutionize the way organizations approach customer service. 

Watch Tiffani Bova’s enlightening interview on Bloomberg now!