Janet Palmore

The best leaders and teams know good communication starts with listening. However, not everyone knows how to do it. Listening is more than just waiting your turn to speak or making noises to show you are paying attention. Listening is about connecting with people and understanding their personal situations. As an FBI Employee Assistance Program Coordinator of over 20 years, Janet Palmore used the skills of listening to help federal agents who were impacted by the stress of their jobs. In this story-filled talk, Janet shares the art of listening well. Audiences will come away understanding how to maintain calm, de-escalate a tense situation, and understand a person’s point of view.

Why do smart people fall for the con? It’s not because they are uneducated or foolish. Rather, it’s that con artists know how to take advantage of people emotionally and mentally. So how can you stop yourself or someone else from being conned? As an FBI agent with 23 years of experience, Janet Palmore has seen how con artists use the skills of listening and empathy to hurt people. In this engaging talk, Janet will show how to spot the con. Audiences will come away understanding how to recognize when con artists distort the truth, confuse the issues, and make things look too good to be true.

In business, you don’t always have the option to walk away from your colleagues, customers, or clients when they are being difficult. Sometimes you have to work with difficult people to complete a deal, finish a project, or keep your job. But how can you work with a difficult person in such a way that you protect your mental health? While working for the FBI for 23 years as an Employee Assistance Program Coordinator, Janet Palmore learned how to use empathy to deal with challenging people and situations. In this dynamic talk, Janet shares the skills you need to get along with people when they are being difficult. Audiences will come away understanding how to listen to a difficult person, separate attacks from the person, and understand their point of view.

According to the CDC, over 40,000 people a year die by suicide in the United States. For every person who has died by suicide, there are more than 20 who have attempted it, and almost 300 people have thought of it. So how can you help prevent it? Often, only the people nearest to a person who has thoughts of suicide can notice when a person’s behavior has changed from their normal patterns. As a law enforcement officer, Janet Palmore has met many people who have attempted or thought about suicide, or sadly, died by suicide. In this moving talk, Janet will share how you can help the people close to you find the assistance they need. Audiences will come away understanding the importance of empathy, listening, and intervention to prevent suicides.