Jennifer Moss

Unlocking Happiness at Work takes you on a journey into why and how leaders can become compassionate capitalists. With insightful and practical takeaways, case studies and the most current scientific research, Jennifer’s presentation will demonstrate the business benefits to adopting a health, wellness and happiness strategy. This is an essential resource for leaders who want to attract new talent, improve their brand and boost profitability – but in an authentic way – in a way that is life-enhancing for their people. Jennifer’s talk teaches leadership teams how to do well by doing good. #UHAW #UnlockingHappy

Jennifer and her research team developed the HERO Generation Program to build up the psychological skills of everyone involved in the education system – this way, there is an aligned value system between teachers, students, administrators and even trustees who engage in the program. Based on a happiness model rooted in neuropsychology, the program focuses on the emotional traits that are represented in the happiest and highest performing people in the world: Hope, Efficacy, Resilience, Optimism, Gratitude, Empathy, and Neuronal control (mindfulness), hence, HERO GEN.

Teachers and staff are required to be empathetic to a variety of stakeholders and it can become depleting. But with emotional intelligence training, Jennifer’s team has been able to reduce stress and burnout. Furthermore, they also saw significant improvement in academic performance and engagement in students across the spectrum from K to 12. Jennifer will provide research outcomes through real world examples of teachers, administrators and students who are engaged in the program. She shares the successes and the pitfalls of disrupting one of the oldest institutions in the world, and what tangible actions educators can take to bring elements of the HERO teachings back to their school ecosystem.

Happiness in schools can also impact happiness in communities. The larger ecosystem around schools include parents and surrounding neighbourhoods, and through a longitudinal study, Jennifer will be investigating correlates like employment and crime rates, as well as overall mental and physical health of the community at large.

This talk will focus on the term Conscious Capitalists, a new wave of highly recognized leaders and organizations who have adopted the double bottom line approach to building and running their companies. We will learn how they are executing this mission at the highest levels and disseminating this way of thinking to the public and with their employees. From a boutique design agency with 35 employees to a global grocery retailer with over 91,000 employees, we will learn the true definition of Conscious Capitalism. Jennifer looks at companies who are engaging in this strategy and the outcomes of those efforts. She will provide audiences with the tools to bring this mindset back to their organizations.

Organizational culture is the set of shared beliefs and values within an organization that help shape behavior. Like community or national culture, organizational culture is an indispensable aspect of any company. It’s the holistic understanding of an organization’s goals and how they will be achieved. Organizational culture answers the question why do we do what we do? After two decades of research, we can prove that there is a direct correlation between a healthy, productive workplace culture and a company’s bottom line. Jennifer will share examples of the current research going on in this space, and case studies of companies who see culture as a mission critical effort and how they are tracking their success.

We used to think IQ was the best determinant of a person’s likelihood for success. But, we now have scientific evidence that proves otherwise. As we understand more about emotional intelligence and how it plays into the cultural makeup of some of the most innovative companies, it’s impossible to ignore its relevance. From Shawn Achor’s work on happiness with employees at the Pentagon, to Google’s research project – Aristotle – that determined “being nice” was the key to the most innovative teams, there is evidence that the world of work is shifting.

The research shows that psychological performance is made up of the H.E.R.O. traits (Hope, Efficacy, Resilience, Optimism) coupled with gratitude and mindfulness. When your team builds up their psychological fitness, it can give us the edge to outpace competitors through increased innovation, improved engagement and higher productivity.

This talk will explore how to unlock happiness in the workplace to rally organizational metrics while sustaining, or even reigniting, our passion for work. Jennifer will share how companies like lululemon, and TD Ameritrade have executed on her team’s research so audience members can walk away with a clear strategy to implement a happiness plan at their organization.

Unlocking Happiness at Work takes you on a journey into why and how leaders can become compassionate capitalists. With insightful and practical takeaways, case studies and the most current scientific research, Jennifer’s presentation will demonstrate the business benefits to adopting a health, wellness and happiness strategy. This is an essential resource for leaders who want to attract new talent, improve their brand and boost profitability – but in an authentic way – in a way that is life-enhancing for their people. Jennifer’s talk teaches leadership teams how to do well by doing good. #UHAW #UnlockingHapp

Research shows that one of the strongest correlations to workplace happiness is a sense of community and having friendships at work. To achieve these outcomes employees need to feel supported and valued. They must build authentic relationships with the people they work with day in and day out. In this keynote, Jennifer will discuss how to build stronger relationships at work using the H.E.R.O. tools. She will explore actionable ways to be a better employee, leader and friend to your peers using Hope, Efficacy, Resilience and Optimism at work and at home.

In a provocative and illuminating new talk, bestselling author and researcher, Jennifer Moss, shares ground-breaking and novel research on issues facing healthcare professionals today. Jennifer will discuss the serious impact of empathy fatigue, burnout, depletion and anxiety on health professionals and how that influences patient care. Jennifer’s talk includes real-world case studies from her first-hand experience working with doctors, nurses, first responders, administrators and front-line staff in hospitals, and government agencies.

Drawing from her collaboration and interviews with researchers at leading academic institutions like Harvard, Berkeley, UCLA, and Stanford, Jennifer’s talk will discuss how to identify staff burnout before it leads to attrition or long-term employee health issues. Jennifer will share some of the most compelling analyses to date on the correlation between staff well-being, employee retention and subsequent patient wellness and customer satisfaction.

When it comes to patient care, evidence-based research proves that mentally healthy practitioners consistently deliver better patient outcomes. And yet, despite the easy, and effective interventions that can be implemented to increase well-being, most practitioners simply do not take the time to increase their psychological fitness. This is in turn, leads to increase burnout, lower engagement, higher employee turnover and inevitably, less satisfied and less healthy patients. This is a massive issue that is crippling the healthcare industry. Recent studies showed that in the US, 1 million people per day miss work because of stress, equaling a loss of $300B annually just to this issue alone.

Jennifer will share proven strategies, combined with simple tactics to increase psychological fitness. From ways to develop growth mindset in your teams, to improving overall resiliency across your health care facilities, this talk will be the kick-start to building your healthiest and highest-performing workforce to date.

Jennifer is a regular contributor to Forbes and Harvard Business Review as a workplace expert. Recent articles specific to healthcare include, How to Make Your Workplace Safe for Grief, The Science of Happiness and the Innovative Brain, and The Scientific Approach to Improving Employee Performance in Front-line Staff.

Key Takeaways:

1. Understanding the current state of the healthcare employee – what issues they are facing, why is different today than it was in the past?
2. Decoding the millennial workforce (also the largest workforce in history) to learn how it shapes this discussion.
3. Developing the ability to see the signals of burnout and proactively manage their negative impact on the employee and the broader organization.
4. How to build an emotional toolbox for employees to access when they are in a state of anxiety and stress.
5. Learning how to create a more resilient, mentally-well workplace for your staff and your patients.