In a provocative and illuminating new talk, bestselling author and researcher, Jennifer Moss, shares ground-breaking and novel research on issues facing healthcare professionals today. Jennifer will discuss the serious impact of empathy fatigue, burnout, depletion and anxiety on health professionals and how that influences patient care. Jennifer’s talk includes real-world case studies from her first-hand experience working with doctors, nurses, first responders, administrators and front-line staff in hospitals, and government agencies.
Drawing from her collaboration and interviews with researchers at leading academic institutions like Harvard, Berkeley, UCLA, and Stanford, Jennifer’s talk will discuss how to identify staff burnout before it leads to attrition or long-term employee health issues. Jennifer will share some of the most compelling analyses to date on the correlation between staff well-being, employee retention and subsequent patient wellness and customer satisfaction.
When it comes to patient care, evidence-based research proves that mentally healthy practitioners consistently deliver better patient outcomes. And yet, despite the easy, and effective interventions that can be implemented to increase well-being, most practitioners simply do not take the time to increase their psychological fitness. This is in turn, leads to increase burnout, lower engagement, higher employee turnover and inevitably, less satisfied and less healthy patients. This is a massive issue that is crippling the healthcare industry. Recent studies showed that in the US, 1 million people per day miss work because of stress, equaling a loss of $300B annually just to this issue alone.
Jennifer will share proven strategies, combined with simple tactics to increase psychological fitness. From ways to develop growth mindset in your teams, to improving overall resiliency across your health care facilities, this talk will be the kick-start to building your healthiest and highest-performing workforce to date.
Jennifer is a regular contributor to Forbes and Harvard Business Review as a workplace expert. Recent articles specific to healthcare include, How to Make Your Workplace Safe for Grief, The Science of Happiness and the Innovative Brain, and The Scientific Approach to Improving Employee Performance in Front-line Staff.
- Understanding the current state of the healthcare employee – what issues they are facing, why is different today than it was in the past?
- Decoding the millennial workforce (also the largest workforce in history) to learn how it shapes this discussion.
- Developing the ability to see the signals of burnout and proactively manage their negative impact on the employee and the broader organization.
- How to build an emotional toolbox for employees to access when they are in a state of anxiety and stress.
- Learning how to create a more resilient, mentally-well workplace for your staff and your patients.