Keynote Speaker Joseph Michelli

Joseph Michelli

Top Customer Service Speaker, Organizational Consultant, Bestselling Author, and Top 10 Thought Leader

  • Speaker's U.S. Fee Range
    $10,001 - $20,000 i
  • Languages Spoken
  • Travels From
    Florida, USA

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Joseph Michelli in Brief

Joseph Michelli is a top customer service speaker, organizational consultant, bestselling author, and a top-10 thought leader in customer experience. He has authored several bestselling books on giving the best customer experience, such as The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and Driven to Delight, and been sought out as an organizational consultant. Global Gurus have named him one of the Top 10 thought leaders in Customer Service. He also holds a Certified Speaking Professional designation and a Ph.D. in Psychology from the University of Southern California.

Why Joseph Michelli?

Joseph Michelli, Ph.D. is: 

  • a Certified Speaking Professional with over 30 years of experience across 35 countries 
  • a member of NSA’s million-dollar speaker’s group 
  • a Customer Experience Professional Association (CXPA) Certified Customer Experience Professional 
  • an author of 9 business books which have reached bestseller status on the Wall Street Journal, Businessweek, Publishers Weekly, and Porchlight lists. He has also written a New York Times #1 bestseller 
  • a customer and employee experience consultant to company’s like Starbucks, Mercedes-Benz, and Godiva. 70% of his work involves helping leaders and frontline workers deliver differentiated and elevated employee and customer experiences 

About Joseph A Michelli:

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging. Joseph’s other titles include Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the “World-Famous” Pike Place Fish Market in Seattle.

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute’s Patient Experience Journal (PXJ), and is on the founders’ council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named as one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master’s and doctorate from the University of Southern California.

Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

Testimonials 13

  • “The ‘Think Customer’ event with Dr. Michelli was fabulous! Exactly what we wanted and much more. We’ve received many compliments about his speech, but the most memorable was ‘this event changed the way I view customers, you changed me!’ I can’t think of a more satisfying thank you. So, thank you all at BigSpeak for bringing his talent to our organization.”

    Aesculap, Inc.

  • “Joseph Michelli is the most powerful change agent I have ever encountered. A few years ago following his Starbucks book he spoke to our management group. I knew immediately that I needed more of Joseph’s influence in our organization. Two things occurred. One, we now have an incredible book, Prescription for Excellence, that will assist other organizations in their evolutionary process. But more importantly, because of Joseph, the UCLA Health System has a completely different culture. With all humility, I dare to say, we are on the top of our game.”

    David Feinberg, MD, MBA

    Associate Vice Chancellor and CEO, UCLA Hospital System

  • “Dr. Michelli was truly A GIFT to the business community of Tucson. His message is simply perfect for any business that cares about creating extraordinary customer experiences. Dr. Michelli is one of the best keynote presenters I’ve ever heard, but more importantly, he is one of the most genuine individuals I’ve ever had the opportunity to speak with. Without a doubt, I would recommend Dr. Michelli in any capacity for your business.”

    Rob Elias

    Director of Marketing, Pima Federal Credit Union, Tucson, AZ

  • “Joseph was fantastic! The participants found his message to resonate with them and we have received excellent feedback. As I shared with Joseph, I personally believe that he was one of the best speakers we have ever had at our conference over the past 18 years! He was extremely knowledgeable, used data to support his remarks, used humor in a most appropriate manner, and engaged participants in a most meaningful, practical manner.”

    Dr. Gary L. Filan

    Executive Director, Chair Academy

  • “Joseph provided us with an absolutely phenomenal “Michelli Experience!” He wowed our front line staff with his presentation on service; many of our folks commented that it was probably the best workshop they had ever attended. He also provided exceptional insights into leaving a leadership legacy with our donors and special friends of Lethbridge College. I have no hesitation in recommending Joseph as an outstanding speaker!”

    Dr. Tracy Edwards

    President and CEO, Lethbridge College

  • Joseph shared his principles on the client service experience with our organization at our annual all-hands event and the audience was blown away. Joseph used simple concepts taken from our own consumer experiences and translated them into a message that applies to an organization like ours that supports commercial clients. Believe it or not, we had laughter, cheers – and even tears by the end of his very thoughtful and thought-provoking speech. Thank you Joseph for sharing the legacy of superior organizations with us – our associates will continue to integrate your message into daily practices by refining their own personal legacy statements.

    Dora Gougoufkas

    Senior Vice President, Capital One

  • Joseph Michelli is an inspiring speaker who captures his audience with a blend of practicality and passion. Bringing insights from across industry Joseph helps make the intricacies of excellence in experience simple and applicable. The information he shares provides his audience with ideas they can implement and also challenges them to look broader and deeper as they tackle their own organizational issues. His ideas are real and his stories palpable, bringing context to his ideas with a powerful and profound personal touch not found in many presentations today.

    Jason A. Wolf

    President, The Beryl Institute

  • Thank you and congratulations on the outstanding presentation you gave to our managers and sales staff at our recent annual sales conference in Las Vegas. Your message was right on track with our company’s goals and philosophy, and you presented in such a way as to reach everyone in the audience. Your ability to share examples and insight regarding culture were an inspiration to us all. As a company moving along in a 5 year journey, your talk inspired us to continue to become better every day. Again, thank you for a great presentation and helping to make our annual sales conference a huge success.

    Steve Bunger

    President & CEO, Mobile Mini, Inc.

  • Joseph takes the time to truly understand your attendees and what you’re looking to achieve at your
    meeting. This makes for a stellar, attention-grabbing presentation that truly resonates and gets to the
    heart of what’s really important to your audience.

    Lynne Skyrme

    Market Manager, VSP Vision Care

  • Thank you for your time and the compelling message that you delivered to our leaders at Carolinas HealthCare System today. Your speech not only hit upon the critical components of teammate engagement and patient satisfaction, but left the leaders feeling charged and with a sense of ownership in this journey to continue to be super stars in this space, while also developing other leaders. We were also very impressed with how well you tailored the message to our culture while bringing in examples of other industries, and sharing your own personal story. Again, job well done. You exceeded our expectations!

    Jamie Hubbard

    Director HR/ Learning & Organization Development, Carolinas HealthCare System

  • I know in my corner of the office, the associates were buzzing today about your presentation and the ideas shared by our peers. I truly believe without you setting the stage and sparking the motivation, the impact would not have been nearly the same.

    Jamie R. Berry

    Senior Client Associate, Merrill Lynch

  • “Over the years I have enjoyed the privilege of hearing many top business and leadership speakers, including Joseph Michelli. Prior to hearing him speak, I had read his book “The Starbucks Experience” and thought it was a dynamic overview of Starbucks and more importantly, full of excellent business lessons for us all. But hearing Joseph live was a special occasion. Joseph was phenomenal. His presentation was absolutely full of content and practical application. His style was humorous yet sobering and his personal story was the grand finale that makes him a true “Icon” in the speaker world today. I will seek out opportunities to hear Joseph again. He is truly one of the best business speakers available today

    Mark Nichols

    Chick-fil-A Franchisee

  • I recently had the opportunity to see Joseph speak to an auditorium that was engaged, moved, touched and found themselves leaving the room, realizing that something special had just happened. Joseph has gained access to and the confidence of some of the most inspirational leaders and organizations of our time. He combines the academic perspective of a PHD, with the lightness of a comedian and the human perspective of a husband, a father and an individual, who just wants to be his best. I left feeling educated, inspired and compelled to make the world, and the world of my friends and family, a better place.

    Kevin MacDonald

    Partner, The Coaching Department

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