Every year, Ken delivers his high-impact keynotes to tens of thousands of delegates worldwide and is consistently rated among the top speakers at the events he headlines. Named one of the Top 50 Global CX Influencers, he is renowned for his electrifying stage presence, blending behavioural science, sharp insight, humour, and theatrical energy to create transformative experiences that shift how organisations think about customer and employee connection.
Ken Hughes
Global Customer Experience Strategist, Leading Consumer Behaviouralist & Award-Winning Keynote Speaker
Ken Hughes is one of the world’s most respected voices on customer experience, modern consumer behaviour and brand engagement. With over two decades advising Fortune 500 brands, he explores the intersection of psychology, technology, and human connection. Known as The King of Customer Experience, his dynamic keynotes help organisations build emotional relevance in a disruptive world.
Ken Hughes Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
$40,001 +
Languages Spoken
English
Travels From
Europe
Ken Hughes Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type
$40,001 +
Languages Spoken
English
Travels From
Europe
About Keynote Speaker Ken Hughes
Ken Hughes is one of the world’s most respected voices on customer experience, modern consumer behaviour and brand engagement. With over two decades advising Fortune 500 brands, he explores the intersection of psychology, technology, and human connection. Known as The King of Customer Experience, his dynamic keynotes help organisations build emotional relevance in a disruptive world.
A behavioural scientist by background and CEO of a global consumer insight agency, Ken brings a unique lens to understanding the modern and future consumer. His work blends behavioural psychology, digital anthropology, and storytelling to decode what truly drives human decision-making—at scale.
He is a TED speaker, author, part-time university lecturer and a globally in-demand keynote speaker, delivering over 80 keynotes every year across five continents. Known for his electrifying stage presence and Irish wit, Ken delivers customised, high-impact sessions that stay with audiences long after the event ends.
Ken’s keynotes explore everything from AI disruption, Gen Z and Gen Alpha mindsets, and emotional loyalty, to innovation, leadership and employee experience. His insights have shaped strategies for some of the world’s biggest brands across retail, tech, finance, healthcare, FMCG, and more.
Off stage, Ken also works as a high-performance strategist for athletes, entertainers and senior executives, bringing the same curiosity and energy to unlocking personal growth.
