Riaz Meghji

Long before the era of ‘quiet quitting,’ loneliness was a social pandemic in our society. In an age of polarization, disconnection, and shallow substitutes for real relationships, every leader needs to know how to build and maintain meaningful relationships with clients and teams alike in our hybrid reality.

With years of experience interviewing established leaders in business, entertainment and innovation, audiences will gain the following insights:

• Spark real, authentic conversations to make meaningful connections, personally and professionally
• Earn trust and build inclusive cultures, as you listen without distraction and make your small talk bigger
• De-escalate conflict and collaborate effectively by leading with assertive empathy
• Craft and tell compelling stories that will motivate your audience to take action
• Explore the questions that create breakthrough moments in any conversation

This engaging experience is a candid and far-ranging look at how creative conversations can help you reinvent yourself, re-energize your teams, and further develop your business.

It’s no wonder that sales often get a bad rap. In a world of dwindling authentic connections, it’s easy to see sales as the least authentic interaction of all. But this doesn’t have to be the case.

By transforming the way they and their teams interact with customers, sales leaders can forge more human connections that lead to dramatically improved sales outcomes.

• Start from a place of empathy to develop a deeper understanding of your customer base
• Earn trust by listening without distraction, making more meaningful small talk, and practicing assertive empathy
• Craft compelling stories that activate passion in your customers— and tell those stories in a compelling way
• Explore the key questions that lead to breakthrough conversations with customers

This captivating talk goes beyond sales tactics to explore Riaz’s lifetime of work creating authentic connections, sharing key principles to turn sales into an art and discipline of crafting real relationships and experiences — not just transactions.

Customer service isn’t just about fixing problems. It’s about forging relationships with your customers that go beyond an initial transaction. Great products help launch companies. Great customer service sustains them for long-term success.

• Discover Riaz’s secrets to customer service that forge lasting passion, loyalty, and engagement with your brand.
• Learn how every customer interaction is an opportunity for connection
• Teach customer service leaders how to listen without distraction, banish directionless small talk, and more
• De-escalate customer conflict and drive effective collaborations
• Lead with assertive empathy in every customer service exchange

This authentic experience will inspire your teams with lead with empathetic curiosity and ultimately out-care the competition.

This workshop is an immersive 75-minute experience giving leaders and teams permission to get connected in a safe space.

Drawing from the communication tools delivered in the keynote, attendees are given prompts to practice empathetic curiosity, active listening and are inspired to get vulnerable, as they discover who their teammates really are outside of work.

The reflections shared by audiences are inspiring, moving and ignite stronger collaborations that break through silos, allowing organizations to win as one unified team.

Learning outcomes: 

• Deepen workplace relationships with openness and vulnerability
• Learn key questions to ask to lead with empathetic curiosity
• Observe the non-verbals that convey the meaning behind personal messages
• Share personal discoveries, victories and breakthroughs by holding space for your peers
• Create an unforgettable team building experience that will inspire a more collaborative culture