Customer service is the heartbeat of every successful business. It’s the difference between one-time buyers and lifelong fans, between fleeting transactions and lasting loyalty.

In a world flooded with options, how you make people feel is your greatest advantage. Our customer experience keynote speakers are experts in transforming customer experience into a growth engine that fuels trust, retention, and competitive edge.

Tiffani Bova
When Employees Thrive, Customers Win 
Bestselling author and former Salesforce growth evangelist, Tiffani Bova reveals why the key to customer loyalty is a thriving employee experience. Drawing from The Experience Mindset, she shows how aligning EX and CX creates a powerful growth flywheel—driving retention, engagement, and long-term success.

David Salyers
From Service Recovery to Service Wow
As one of Chick-fil-A’s original marketing leaders, David Salyers reveals how focusing on creating memorable “peak moments” in hospitality—not just fixing problems—builds stronger emotional connections with customers and teams. His keynote challenges organizations to rethink service, inspiring lasting loyalty and meaningful impact through purposeful, values-driven hospitality.

Molly Bloom
Make Every Customer Feel like a High-Roller 
Legendary for running the world’s most exclusive high-stakes poker game—frequented by A-list Hollywood celebrities and elite athletes—Molly Bloom knows how to make every customer feel like a high roller. Her unique insights into crafting personalized, VIP-style experiences can transform any business. By fostering a culture where loyalty and exclusivity reign, Molly helps organizations ensure their customers feel valued, connected, and eager to return.

Simon T.  Bailey
The Disney Approach to Customer-Driven Culture
As a former Disney executive, Simon Bailey understands how to build a service culture that transcends transactional interactions and turns customers into advocates. With contagious energy and practical tools, Simon empowers teams to “spark” customer delight through leadership, mindset, and emotional intelligence. His keynotes help organizations move from average to exceptional by aligning team values with memorable customer moments.

Will Guidara 
Unreasonable Hospitality: The New Standard of Service
Will Guidara turned Eleven Madison Park into one of the best restaurants in the world by embracing one bold idea: go above and beyond—always. In his keynote, Will explores the concept of “unreasonable hospitality”—a commitment to making people feel seen, heard, and special. He shows leaders and front-line teams how small gestures and authentic care can radically reshape the customer experience and drive brand devotion in any industry.

Riaz Meghji 
Build Real Relationships, Drive Real Loyalty
In a world where automation often replaces interaction, Riaz Meghji makes a powerful case for the irreplaceable value of human connection. As a human connection expert and former broadcaster, Riaz equips leaders and teams with the tools to create authentic, trust-filled relationships with customers and clients. His sessions help organizations move beyond scripts and into genuine dialogue—leading to stronger retention, better feedback, and long-term growth.

Ready to make your customer service unforgettable? Email info@bigspeak.com to book a customer experience keynote speaker.