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Alex Hunter

Former Global Head of Digital for Virgin Group , Branding and Loyalty Expert

Alex Hunter helps organisations turn customers into fans. A founding team member of Virgin America and former Global Head of Digital for the Virgin Group, he has delivered keynotes for Coca-Cola, Lloyds Banking Group, ServiceNow, Experian, Volkswagen, Radisson and Porsche across Europe, North America and Asia. His talks are engaging, practical and tailored to every audience, so people leave knowing exactly what to do on Monday morning.

  • Alex Hunter Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type

    $10,001 - $20,000

  • Languages Spoken

    English

  • Travels From

    California, USA

  • Alex Hunter Keynote Speaker Fee Fee range is for U.S. events, depending on location and organization type

    $10,001 - $20,000

  • Languages Spoken

    English

  • Travels From

    California, USA

Keynote Speaker Topics

  • Branding Keynote Speakers
  • Customer Experience Keynote Speakers
  • E-Commerce Keynote Speakers
  • Entrepreneur Keynote Speakers
  • Marketing Keynote Speakers
  • Social Media Keynote Speakers
  • Technology Keynote Speakers

Suggested Keynote Speaker Programs

The Art & Science of WOW: How great brands create customer experiences people talk about

Every brand says it puts customers first. Very few create experiences people remember, repeat and recommend. Drawing on launching Virgin America, leading digital for the Virgin Group and two decades working with brands from Coca-Cola to Porsche, Alex unpacks the art (...

Every brand says it puts customers first. Very few create experiences people remember, repeat and recommend. Drawing on launching Virgin America, leading digital for the Virgin Group and two decades working with brands from Coca-Cola to Porsche, Alex unpacks the art (emotion, story, surprise) and the science (design, data, consistency) behind experiences that turn customers into fans.

Audiences leave with:

  • Why “good” service is now invisible, and what makes an experience memorable

  • The small, repeatable moments that drive word of mouth

  • A practical way to find and fix the moments that matter in their own customer journey

Best for: opening or closing keynotes, customer experience and customer service conferences, any industry.

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Why Should I Love You? Building customer loyalty that lasts in a connected world

Winning a customer has never cost more, and losing one has never been easier. Alex shows why loyalty is earned through relationships, not transactions or points schemes. He also explains why the organisations that win usually aren’t the ones reinventing ...

Winning a customer has never cost more, and losing one has never been easier. Alex shows why loyalty is earned through relationships, not transactions or points schemes. He also explains why the organisations that win usually aren’t the ones reinventing themselves, but the ones doing what they already do better, with intention.

Audiences leave with:

  • What really drives loyalty, and what merely buys repeat purchases

  • How to turn customers into advocates who sell for you

  • Simple ways to measure and protect loyalty when budgets are tight

Best for: leadership meetings, marketing and CX teams, financial services, membership and subscription businesses.

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Human at Scale: Using AI to create better customer experiences without losing the human touch

AI can serve customers faster and cheaper than ever. It can also make a brand feel colder than ever. Alex looks at where AI improves the customer experience, where it quietly erodes trust, and how to use it to free people up for the moments only humans can handle. ...

AI can serve customers faster and cheaper than ever. It can also make a brand feel colder than ever. Alex looks at where AI improves the customer experience, where it quietly erodes trust, and how to use it to free people up for the moments only humans can handle. Practical, hype-free and grounded in real examples.

Audiences leave with:

  • Why to start with the customer problem, not the technology

  • Where to automate, and where a person must stay in the loop

  • How to keep a brand’s personality when AI is doing the talking

Best for: organisations rolling out AI in service or sales, leadership teams, technology and financial services audiences.

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The Virgin America: Story Lessons from launching an airline people fell in love with

An insider’s account of building a brand with a fiercely loyal following from a standing start, and what any organisation can borrow from it. Works best as a fireside chat, after-dinner talk or Q&A-led session.

About Keynote Speaker Alex Hunter

Alex Hunter is a branding and customer experience expert, consultant, and keynote speaker.

Previously, Alex served as the global Head of Online for the Virgin Group, overseeing the Virgin brand’s global digital strategy in its entirety, as well as Sir Richard Branson’s personal digital strategy.

Before joining the Virgin Group, Alex was part of the founding team of award-winning US airline Virgin America. His work at Virgin America was covered by Time magazine, CNN, and CNBC, and received several accolades including ad:tech and Webby Award honors.

Alex helps some of the world’s biggest organisations bring “WOW” to their customer experience and branding. He’s helped 100 year old companies reinvigorate their purpose, global conglomerates tell their story better, and plucky David’s vanquish their Goliaths.

Alex is a highly regarded public speaker, appearing all over the world at events for organisations like Coca Cola, Volkswagen, L’oreal, IKEA, Cisco, Deloitte, Procter & Gamble, Facebook, Microsoft, McDonald’s, Adobe and the BBC.

Questions? Contact Us Any Time:

805.965.1400

He has been a mentor at the SeedCamp venture capital and angel funding events in London and South Africa, and served on the Board of Trustees for the UK non-profit Drinkaware for over 5 years.

Alex is also the creator and host of Attaché, an award-winning online travel show.

Testimonials

“Entertaining, relevant and quite inspirational… one of our best speakers ever.”

Major International Bank

 

“Incredibly engaging and relevant, and so well suited to the audience.”

National Energy Supplier

 

“Energetic, informed, relevant, humorous, and the best intro to a conference I’ve heard in a long while.”

B2B Client

 

“Alex was entertaining, relevant and quite inspirational…one of our best speakers ever.”

Nationwide

 

Alex’s presentation was engaging and informative.  The audience LOVED it – it was the highest ranked presentation. We enjoyed working with Alex and learning from his insights – we hope to work with him again in the future.

Paypal

 

“Fantastic opening keynote. Alex’s presentation was entertaining, educational and timely for our industry. In addition to the content, his fast-paced, colloquial, dynamic delivery style is nothing like what the crowd is used to, and very much appreciated by the audience (and it made us look good for broadening the minds of our attendees)!”

IIR

 

“Alex had a great style, engaged the audience and conveyed key messages… it was a great conclusion to our event.”

Deloitte

 

He was amazing. A really engaging speaker with a very slick and professional presentation. He got big laughs and landed some great messages. He was a pleasure to be around, very easy to work with and very friendly.

Capital One

 

Energetic, informed, relevant, humourous and the best intro to a conference I have heard in a long while

Talent2

 

“Very engaging. His personable style meant that the subject matter was easily absorbed and interest was held throughout.”

News International

 

“Alex is one of the rare breeds in the space that gets both the details and the bigger scope of what’s happening and maybe more importantly where it’s going.”

Gary Vaynerchuk

Founder of WineLibraryTV, author of the bestselling Crush It!

“I worked with Alex during the massively intense startup phase of Virgin America, now the most decorated startup in aviation history. If I were to start another airline, I would certainly ask Alex to join me for the ride.”

Fred Reid

President, Flexjet, Founding CEO, Virgin America

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