Carmen Nava was appointed AT&T Senior Vice President – Premium Care, in September 2015. In this role, Carmen leads AT&T Entertainment Group’s efforts to care for customers with more complex needs, while providing continuous improvements across the business.
Her 31-year career has taken her to assignments in customer experience, business planning, billing, customer service and sales, human resources, external affairs and marketing. Prior to this assignment, Carmen served as Senior Vice President – Customer Experience.
Carmen is active in the community and serves on the Corporate Advisory Board of the University of Southern California’s (USC) Latino Alumni Association and on the University of the Incarnate Word’s Board of Trustees. She also serves on the Advisory Board of two Employee Resource Groups that support the company’s commitment to diversity and inclusion through their efforts in the workplace, marketplace and the community: HACEMOS and LEAGUE.
Carmen was recognized as one of the Top 5 Latina Executives of the year for 2013 by Latina Style Magazine for her work to empower women and the Hispanic community and was selected by Hispanic Professionals in the Information Technology Industry (HITEC) as one of the Top 100 most influential and notable Hispanics in the technology industry for 2016.
Carmen is a native of Los Angeles, California, and a graduate of the University of Southern California School of Business. She resides in Dallas, Texas, with her husband, Robert. They have one daughter.