Mark Thompson

Best Selling Business Author, Entrepreneur, Venture Investor and Executive Leadership Coach

Mark C. Thompson is a top leadership keynote speaker, New York Times bestselling author, coach, investor and advisor to leaders who are transforming their companies—from Virgin’s Richard Branson and Apple’s Steve Jobs, to Pinterest founder Evan Sharp, LYFT founder Logan Green, author Tony Robbins and World Bank President Jim Kim, to name a few.

  • Mark Thompson`s Keynote Speaker Fee This reflects Mark Thompson`s U.S. Speaking Fee

    Please Inquire

  • Languages Spoken

    English

  • Travels From

    California, USA

  • Mark Thompson`s Keynote Speaker Fee This reflects Mark Thompson`s U.S. Speaking Fee

    Please Inquire

  • Languages Spoken

    English

  • Travels From

    California, USA

Suggested Keynote Speaker Programs

Business Transformation: Drive Change and Create a Culture of Innovation

Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But ...

Disruptive innovation is happening all around us in almost every industry. “Disruptive Innovation” can mean: disrupting your competitors, customer relationships, internal processes, reward systems, management strategy, the status quo and “last century thinking”. But how do you create a culture of innovation that enables a big company to think and act like a small one? Mark shares insights on world-class companies that struggled with change – some that failed to adjust to meet changing markets and others that reinvented their business models and transformed entire industries with disruptive innovations. Mark answers several questions that will help you understand how to:

  • Enable your teams to not only embrace change, but lead business transformation
  • Operationalize innovation while still meeting the demands of Wall Street
  • Remove the fear of failure for disruptive ideas
  • Create incentive systems that reward those that challenge “business as usual”
  • Empower employees at every level to make change happen

 

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Building a Most Admired Brand through Customer and Employee Engagement

Leaders of the world’s Most Admired Companies know that the customer experience IS the brand! Customer engagement is not about transactions, it’s about RELATIONSHIPS – acting as though you’d put your own money on the line in your customer’s company. If you were ...

Leaders of the world’s Most Admired Companies know that the customer experience IS the brand! Customer engagement is not about transactions, it’s about RELATIONSHIPS – acting as though you’d put your own money on the line in your customer’s company. If you were investing in your customer’s company, you’d think differently about how you deal with them and fight for their success like it was your own. Mark brings many examples of how the most admired brands approach customer engagement and set the standard for lasting customer relationships in their industries. These companies understand four key components that lead to lasting customer relationships:

  • Every touchpoint that a customer encounters is defining your brand
  • Delivering a consistent experience regardless of point of contact or method of communication
  • A high level of Employee Engagement is critical to achieving Customer Engagement
  • Knowing what your MVPs (both customers and employees) value is key to moving past “transactions”, developing long term relationships, and driving loyalty

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Most Admired Leadership: Nobody Does it Alone! Building Great Teams

Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want...

Mark shares insights into the top leadership qualities of the world’s Most Admired Leaders according to the most engaged employees. In a broad survey of over 10,000 employees in 110 countries, Mark’s research team identified the top eight leadership traits that people want from their leaders. He presents case studies from many of these leaders including his experience working directly with several of them. He outlines how the Most Admired leaders have achieved such enduring success over decades and how they consistently:

  • Recruit, Build and Retain the highest performing teams
  • Create a corporate culture that Inspires loyalty and engagement
  • Face adversity and bounce back from failures
  • Challenge themselves and their teams year after year to outdo themselves and achieve continuous and long-term growth
  • Learn what their MVP’s value and what drives them in their lives and work

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Fanatic Sales Growth - Success Built to Last Growing from Good to Great to ADMIRED

In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are ADMIRED. How world-class teams ...

In this high-impact keynote, Mark reveals the critical drivers behind long-term sales growth and enduring success. He lays out the key factors that differentiate companies that are Good, those that become Great and those that are ADMIRED.

  • How world-class teams generate unstoppable growth
  • Avoiding common mistakes that cut sales in half
  • 5 Tools To Double Sales: Positioning-Pain-Promise-Proof-Planning
  • The customer service strategies that drive customer retention
  • Discovering what your market craves and getting ahead of the curve

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About Keynote Speaker Mark Thompson

Mark C. Thompson is a New York Times bestselling author, coach, investor and advisor to leaders who are transforming their companies—from Virgin’s Richard Branson and Apple’s Steve Jobs, to Pinterest founder Evan Sharp, LYFT founder Logan Green, author Tony Robbins and World Bank President Jim Kim, to name a few. At Schwab, Mark reported to founder Charles ‘Chuck’ Schwab as Senior Vice President/Executive Producer of Schwab.com, and later global retail and enterprise Chief Customer Experience Officer for The Charles Schwab Corporation.

Prior to Schwab, Mark was Chairman of Rioport, which popularized the MP-3 player before Apple’s iTunes, where Mark became an advisor to Steve Jobs. Mark was a founding board member at Esurance (sold to Allstate), founding Chairman of Integration (sold to Silicon Labs) founding board member of Interwoven (sold to HP), founding investor at Appurify (sold to Google Alphabet).

Mark is founding patron and leadership advisor to Richard Branson’s Entrepreneurship Centers—more than 400 companies operate under the Virgin brand. He was founding advisor to the Stanford University Realtime Venture Design Lab. He is adjunct faculty at Harvard McLean’s Institute of Coaching and the Institute for Contemporary Leadership with Google’s David Peterson. Mark has served as faculty at the World Economic Forum, World Business Forum, and Drucker/Hesselebein Leader to Leader Institute. He is a Chancellor for Junior Achievement’s Success University and member of the board of trustees for the International Coaching Federation Foundation.

Testimonials

“Mark demonstrates a rarely seen balance of business acumen, emotional intelligence, authenticity and warmth that makes his approach to coaching so valuable.  The resulting work is truly groundbreaking and results are easily measurable.”

Nolan Townsend

President, Pfizer Europe

“More companies around the world are incorporating strategies and approaches honed in Silicon Valley to their industries. Mark was instrumental in helping me develop and adapt my experiences and learning to transform a century-old company (American Express) known for its service, into one that was leveraging leading edge digital technology to strengthen and expand its brand. Mark’s encyclopedic knowledge, ability to define practical strategies, and connections to like-minded individuals was critical to our journey together.”

Nik Sathe

CTO, American Express and now Engineering at Google/Nest

“Mark has a unique coaching style that builds a partnership of trust, that includes a provoking and creative process that increases self-awareness and emotional intelligence.  His “been there and done that” experience improves one’s leadership skills and performance to increase impact and influence. Mark has the ability to develop an energetic, and positive environment that is contagious. This environment creates a win-win strategy for success.”

Mark Wagner

President, Walgreens

“Mark’s advice and coaching have been invaluable to us at the World Bank Group. He has the unique ability to sort through complexities and get to the essence of any situation; and his recommendations are always practical and spot on. With his humility and empathy, he establishes deep connections with our leaders from many different cultures and backgrounds.  I am grateful for all his generous efforts in support of our organization –  we have benefitted greatly from his impressive experience, management insights and his natural enthusiasm for our work.  Having a great leader work with our leaders has been a great gift to all of us.”

Dr. Jim Kim, MD

CEO, The World Bank

“My journey at Pinterest started coding alone in an apartment. Today I help lead a team that builds a product used by hundreds of millions of people around the world. Having Mark as a coach has been transformative for me and the business. He has the EQ, IQ and experience to read our team, give insightful feedback and provide the simplest and direct course to address difficult leadership issues.  When I get stuck, Mark helps me focus and push through the ambiguities.  His availability, responsiveness and friendship have become invaluable to me.”

Evan Sharp

Cofounder, Pinterest

“The essence of Mark’s effectiveness as a coach and advisor is that he is an incredible human being with a genuine interest in the well-being and success of those around him.  He brings an uncanny knack to blend his rich experiences in the corporate world, academia and as an entrepreneur into his advice and coaching.  Mark has an ability to cut through a lot of clutter and provide succinct guidance that can be applied exact situation one faces.”

Vinod Kumar

CEO, TATA

Media

Article

Feb 14, 2018

How to Grow to Be an Industry Disruption

Mark Thompson—business speaker, executive leadership coach, entrepreneur, venture investor, and bestselling business author—was recently featured on the cover of American...

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Article

Dec 2, 2014

How Top Leaders Handle Setbacks and Criticism

Questions? Contact Us Any Time: 805.965.1400 info@bigspeak.com Facebook Twitter Instagram LinkedIn YouTube

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Article

Jan 20, 2014

How Steve Jobs Helped Mark Thompson Re-define "Winning."

BigSpeak’s Mark Thompson shares the innovation secret Steve Jobs taught him in this keynote video. Questions? Contact Us Any Time: 805.965.1400 info@bigspeak.com Facebook...

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

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