Vital as it is to any businesses’ survival, good service is no longer enough to distinguish a brand. Today’s customers expect expedient assistance, excellent product quality, and unprecedented levels of access and care. Rather than service, they want a positive, memorable experience; as review sites show, extremely good (and bad) customer service is the factor most likely to cause a consumer to publicly discuss a product or service.

Raise the bar when it comes to customer relationships by working with an expert customer experience speaker who will turn one-time users into loyal customers, and loyal customers into brand advocates

Bestselling author and customer experience expert Jeff Toister have helped over 5 million people lock in on their customer service skills. Ranked by Global Gurus as one of the top 30 customer service professionals in the world, he’s a dynamic and highly demanded speaker.

Tiffani Bova is a business growth and innovation thought leader who has helped over 1000 audiences develop customer-centric approaches. A force in the business world, bestselling author and top-booked speaker, she blends visionary thinking with practical application.  

Leadership imagineer Simon T. Bailey is a global authority on human potential and expert on elevated culture and customer experience. As the former Sales Director at the Disney Institute, his passion for elevated guest experience has reached teams in the hospitality, healthcare, and financial services industries. 

Customer loyalty expert Ken Schmidt is an authority on reputation and brand building, responsible for the turnaround of the legendary Harley Davidson Motor Company. An expert on becoming memorable and connecting with clients, he is sought after for his insight into creating marketplace dominance. 

Ron Johnson is best known as the founder of the now iconic Apple Stores and the man behind Apple’s shift to a customer-obsessed culture. Lauded for his boldness and innovative approaches, he’s a leading authority on customer service.

Bestselling author and top-booked motivational speaker Molly Bloom is an expert in creating unique and exclusive customer-centric cultures that keep customers returning time and again. An advocate, podcast host, and entrepreneur, her insights have helped teams around the world.

Soulaima Gourani is a top future of work speaker and seasoned businesswoman helping businesses build long-term, fruitful relationships with customers. A thought-provoking presenter devoted to empowerment and education, she has accrued accolades from Thinkers50, WEF, and  Nordic Thinkers 20.

Business strategy consultant Seth Mattison has spent the past decade helping thousands of leaders across the globe ignite high-performance cultures and building elevated brand experiences that guarantee life-long customers and foster authentic connections.

Leadership and strategy innovator Stephanie Chung has a reputation for turning challenges into opportunities, with over 30 years of experience transforming growing businesses and elevating company culture to create organizations which deliver excellent service and healthy, communicative workplaces. 

Brittany Hodak is an author, entrepreneur, and customer experience speaker who has worked with some of the world’s largest brands. As the mind behind Creating Superfans, she is an expert in elevating customer service moments into standouts that create lifelong brand advocates. 

Reach out to us at info@bigspeak.com to be connected with the perfect customer experience speaker who will help your team level up their customer relationships.