Jeff Toister

Customer Experience Speaker, Best-selling Author

  • Jeff Toister`s Keynote Speaker Fee This reflects Jeff Toister`s U.S. Speaking Fee

    $7,500 - $10,000

  • Languages Spoken

    English

  • Travels From

    California, USA

  • Jeff Toister`s Keynote Speaker Fee This reflects Jeff Toister`s U.S. Speaking Fee

    $7,500 - $10,000

  • Languages Spoken

    English

  • Travels From

    California, USA

Suggested Keynote Speaker Programs

The Journey to a Customer-Focused Culture

Most successful companies have one thing in common: a customer-focused culture. A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better ...

Most successful companies have one thing in common: a customer-focused culture.

A strong culture helps guide employee performance, shapes strategic decisions, and ultimately becomes part of the organization’s brand. This leads to many benefits that generate better bottom line results:

• Increased customer loyalty

• Increased word-of-mouth referrals

• Fewer customer complaints

This entertaining and informative presentation shares three essential elements that leading companies use to develop customer-focused cultures. It incorporates a blend of experiential activities, examples from top companies, and cutting-edge research to help participants generate ideas to implement in their own organizations.

 

Audience Value

Participants will gain the following:

• Experience three ways that culture can influence our employees’ actions.

• Identify three essential elements of a customer-focused culture.

• Checklists and tools to help you immediately implement these concepts.

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Hidden Obstacles to Outstanding Customer Service

What’s the secret to providing outstanding customer service? It seems like customer service should be obvious. However, research reveals that even the best customer service professionals face hidden or even counterintuitive obstacles that make it difficult to serve ...

What’s the secret to providing outstanding customer service?

It seems like customer service should be obvious. However, research reveals that even the best customer service professionals face hidden or even counterintuitive obstacles that make it difficult to serve customers at the highest level.

This highly engaging presentation shares several common examples that affect all of us. You will learn through a blend of fun experiential activities, real-life stories, and cutting-edge research.

 

Audience Value

Participants will gain the following:

• Experience hidden obstacles to outstanding customer service.

• Examine how to identify each challenge in the workplace.

• Receive tools to help you (and your employees) overcome each one.

Learn More

About Keynote Speaker Jeff Toister

About Speaker Jeff Toister…

Jeff Toister is an author, consultant, and trainer who helps customer service teams unlock their hidden potential. 

Author

Jeff is a best selling author who has written three customer service books: The Service Culture Handbook, Getting Service Right, and Customer Service Tip of the Week

The Service Culture Handbook has been rated one of the best customer experience books of all time by Book Authority. 

His Inside Customer Service blog has been recognized as a top customer service blog by Customer Contact Central, Credit Donkey, and Feedspot, which named the blog one of the Top 50 customer service blogs on the planet. 

Consultant

 Jeff helps clients develop customer-focused cultures. He has been recognized by multiple organizations as a customer service thought leader. 

  • Top 30 Customer Service Professional in the World (Global Gurus) 
  • Top 25 Customer Experience Influencer (Panviva) 
  • Top 50 Contact Center Thought Leader to Follow on Twitter (ICMI) 

Thousands of customer service professionals from around the world subscribe to Jeff’s Customer Service Tip of the Week email. 

Trainer

 Jeff is a dynamic keynote speaker whose presentations are always highly interactive, practical, and engaging. He has authored multiple training videos on LinkedIn Learning (a.k.a. Lynda.com) including Leading a Customer-Centric Culture, Customer Service Foundations, and Working with Upset Customers. 

He holds a Certified Professional in Learning and Performance (CPLP) credential from the Association for Talent Development and is a past president of the San Diego chapter, where he is a recipient of the WillaMae M. Heitman award for distinguished service. 

Jeff lives in San Diego, California. 

Testimonials

“Jeff is one of the highest ranked and regarded speakers at ICMI’s conferences. His enthusiasm, knowledge, professionalism and overall speaking skills have been a welcome presence year after year as he brings new topics and current thinking to the program.”

Patty Carron

Event Director, ICMI

“For most of the past 17 years, we have invited keynote speakers to present to our audience of roughly 300 service leaders, and Jeff was clearly one of the most engaging and educational presenters.”

Michael Pace

President, NorthEast Contact Center Forum

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

The BigSpeak Team

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