Chip Bell

Customer Service and Management Expert, Author, Consultant

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. A top Human Resources keynote speaker, Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving the audience powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote.

  • Chip Bell`s Keynote Speaker Fee This reflects Chip Bell`s U.S. Speaking Fee

    $10,001 - $20,000

  • Languages Spoken

    English

  • Travels From

    Georgia, USA

  • Chip Bell`s Keynote Speaker Fee This reflects Chip Bell`s U.S. Speaking Fee

    $10,001 - $20,000

  • Languages Spoken

    English

  • Travels From

    Georgia, USA

Suggested Keynote Speaker Programs

Innovative Service: Strategies for Increasing Growth and Profits

Value-added service is a dead-end street! As margins get more challenging, taking what customers expect and just adding more is not the best path to growth and profits! Today’s winners focus on value-unique—creating...

Value-added service is a dead-end street! As margins get more challenging, taking what customers expect and just adding more is not the best path to growth and profits! Today’s winners focus on value-unique—creating unexpected, simple but inventive ways to take the customer’s breath away.  Based on Chip’s best-selling, award-winning books Take Their Breath Away and Sprinkles: Creating Awesome Experiences Through Innovative Service this exciting, revolutionary and paradigm-bending keynote has gotten raving reviews from audiences around the world for arming attendees with unique examples, practical tools, and memorable principles.

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Leading a Customer-Centric Operation

Operations and organizations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations in the world including The ...

Operations and organizations that put customers in the center of planning and execution attract the best employees and retain the best customers. Chip Bell has worked with many of the most customer-centric operations in the world including The Ritz-Carlton Hotel, USAA, AMEX, Cadillac, Marriott, True Value, Southwest Airlines, Harley-Davidson.  He shares the secrets of what makes these customer-centric organizations so successful. Based on Chip’s best-selling book, Wired and Dangerous:  How Your Customers Have Changed and What to Do About It, this keynote was delivered to over 1000 store managers and company leaders.

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Customers as Partners: Building Profitable Professional Relationships That Last

Successful organizations have learned that business growth comes through customer retention—those customers how remain loyal over time. Whether serving B2B clients, B2C customers or internal colleagues down the hall, a partnership relationship...

Successful organizations have learned that business growth comes through customer retention—those customers how remain loyal over time. Whether serving B2B clients, B2C customers or internal colleagues down the hall, a partnership relationship can be the powerful tie that binds. It is the foundation for a bigger share of wallet, greater trust, greater advocacy, and superior bottom line results. Based on Chip’s international best-selling book, Customers as Partners, this keynote was delivered to 1500 store managers and company leaders.

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Seriously Sparkly Service: Creating Profoundly Remarkable Experiences

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service, only experiences they find unique, ...

Recall the absolutely best customer service experience of your entire life. What were the features of this profoundly remarkable memory? Today’s customers do not talk (remark) or tweet about good service, only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom-line impact. Based on Bell’s newest bestselling book, Kaleidoscope: Delivering Innovative Service That Sparkles, this high-energy keynote provides the tools, tips and techniques for leading and delivering innovative service that sparkles.

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About Keynote Speaker Chip Bell

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, vocal and “all about me” customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audience’s powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his keynote.  Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience needs and challenges.

He is considered a world-renowned authority on customer loyalty and service innovation, writing over 600 articles for many business journals, magazines, and blogs.  Global Gurus has ranked him for the last three straight years among the top three keynote speakers in the world on customer loyalty—two years in the #1 spot.

Testimonials

Thank you for a truly outstanding, motivating keynote at our national store managers conference.

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Your keynote was really great. I’m speaking with my team about some other events. That presentation was exactly on point.   Looking forward to seeing you again.

President, Nationwide Insurance

 

The conference overall was a huge success, but you were undoubtedly the ‘Bell of the Ball.’ Even our board member present at the conference, who is an extremely tough critic, was blown away by your presentation.

CEO, Quaker State & Lube

 

Chip was the “talk of the town” for days following his powerful presentation at our annual national conference.

VP, CVS/Pharmacy

 

Thank you for your excellent presentation at the Northrop Grumman Shipbuilding Executive Leadership Meeting.  You keen and intuitive thoughts were spot on for our group.

President, Northop Grumman Corporation Shipbuilding

 

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

The BigSpeak Team

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