Ron Kaufman

Founder & Chairman of UP! Your Service, Service Culture Keynote Speaker, New York Times Bestselling Author

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures. Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

  • Ron Kaufman`s Keynote Speaker Fee This reflects Ron Kaufman`s U.S. Speaking Fee

    $30,001 - $40,000

  • Languages Spoken

    English

  • Travels From

    Singapore

  • Ron Kaufman`s Keynote Speaker Fee This reflects Ron Kaufman`s U.S. Speaking Fee

    $30,001 - $40,000

  • Languages Spoken

    English

  • Travels From

    Singapore

Suggested Keynote Speaker Programs

Uplifting Service: Exceeding Customer Expectations One Action at a Time

In today’s economy, customer expectations in every industry are rising. What was once considered a perk, bonus or plus is now a promise clients expect – and even demand. Packed with ...

In today’s economy, customer expectations in every industry are rising. What was once
considered a perk, bonus or plus is now a promise clients expect – and even demand.

Packed with powerful principles and proven techniques, this keynote will educate, motivate and inspire your team.

Key Take Aways
• Seeing the world from your customer’s point of view

• 6 proven steps to leap from “Basic” to “Unbelievable!”

• 3 strategies for managing
customer expectations

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Leading the Service-Focused Culture: Creating Superior Service from the C-Suite

The driving force of a service-focused organization is a group of inspired leaders who are committed to the long-term value of service. This keynote will ...

The driving force of a service-focused organization is a group of inspired leaders who are committed to the long-term value of service.

This keynote will engage your leadership team to embrace a common service vision – and take the actions required to make your vision a reality.

Key Take Aways

•  Creating alignment and service commitment across functional teams

•  Choose compelling language for an engaging service vision

•  Engage everyone in a continuous cascade of positive communications

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Capturing the Power of a Superior Service Culture: Creating a Sustainable Competitive Advantage

Companies with a powerful service reputation the best talent, achieve market leadership and enjoy sustainable success.  This keynote explains how the ...

Companies with a powerful service reputation the best talent, achieve market leadership and enjoy sustainable success. 

This keynote explains how the world’s best organizations win with service and what leaders must do to succeed.

Building a service-focused culture today is no longer an option – it’s a competitive necessity.

Key Take Aways

•  3 strategies to build a sustainable competitive advantage 

•  How to align the 12 Building Blocks of service culture

•  How to track, improve and measure the value of your service culture

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Building Your Business with Service Partnerships: Making The Most Of The Relationships That Matter

At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments and others can use to immediately get more...

At the core of a service-focused company are strong internal and external partnerships. Listen to practical steps and easy-to-learn techniques that teams, cross-functional groups, internal service departments and others can use to immediately get more cooperation from – and alignment with – the business relationships that matter the most.

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About Keynote Speaker Ron Kaufman

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”

Testimonials

“Every so often in one’s career there is one of those WOW moments – one of those defining moments where all of the lights seem to be their brightest and what was once complex and murky suddenly becomes acutely clear. Sometimes it’s a great book, an event or series of events that irreversibly changes one’s perspective or perhaps an inspired individual who challenges us to stretch.

I can say with great pride and gratitude that I met a man who embodies all of these attributes and capabilities. His body of work, his ability to connect, engage and inspire and his world class presentation skills have had a game changing impact on many including myself. Ron Kaufman is that man and he is building a great business dedicated to making a genuine difference in the world.

As CEO of a business in transformation, I initially retained Ron to work with our entire team and found his insights and presentation skills so accessible and inspiring that we made a decision to build our 2013 overseas conference program around him, bringing his UP! Your Service principles, models and approach to life for hundreds of our customers.

Ron’s body of work will help any large organization: 1) think differently about service; 2) create new, well defined, intentional and measurable actions to deliver UNBELIEVABLE service; and 3) substantially improve its service culture.

Ron’s approach breaks down walls, builds bridges and enables new muscle memory to take shape at all times anchored to his principles of Uplifting Service. The impact Ron had on our organization was palpable. It was not just experienced internally between departments, but by our clients and business partners.

Ron is an absolute pro, a great listener and one of the most engaging public speakers one could ever have the pleasure of working with!!”

Pete Walther

CEO, Profinvest

“Ron joined us at our annual Beeline Customer Conference to share his incredible message and experience surrounding Customer Service cultures. Ron is one of the most dynamic, engaging and motivating presenters I have seen. Our team is using many of his concepts and practices to continually improve our Customer Service model. Ron is a must see!”

Mike Wachholz

Global President, Pontoon Management Systems

“I recently had the pleasure of hearing Ron speak on Uplifting Service to the leadership of our organization. It was the best author/speaker I have ever heard and we’ve had a nunber of them come into our company. It was truly inspiring and motivating to say the least. The passion and energy he has for Uplifting Service is contagious and I walked away committed to implementing the principals he shared with us.”

Kim Schisel

Director, Customer Service at Schreiber Foods, Inc.

Media

Article

Mar 4, 2016

How to Increase Productivity and Improve Service Simultaneously (and Easily)

Many people think of improving service and improving productivity as diametrically opposing objectives. Increasing productivity means doing more with less,...

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

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