Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.
Why Ron Kaufman
- Ron Kaufman keynotes earn standing ovations from challenging audiences all over the world. Exceptionally high energy matched with two decades of experience and original content in an entertaining and energizing keynote speech. Tea Colaianni, Group Human Resources Director at Merlin Entertainments says: “Ron joined our global annual management conference to talk about how to delight customers and deliver consistent memorable experiences. His presentation was exceptionally well received. The content was powerful and meaningful and was delivered with such energy and enthusiasm that everybody wanted to hear more. He tailored his presentation to our industry and context and really understood what our company’s needs are. He took time to learn as much as possible about our brands and strategy. He had everybody standing up clapping which has never happened before. Ron did an absolutely outstanding job.”
- Author of the New York Times bestseller “Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Profoundly experienced with clients in every major industry and all over the world. Stephanie Cox, Schlumberger Vice President says: “Ron was a keynote speaker for a two day conference that Schlumberger hosted. He set the tone for the conference by immediately connecting with our audience. Schlumberger is committed to excellence in customer service for our external clients and Ron’s taught us the importance of customer service internally. At the conclusion of the event, we now feel we have a better plan for implementation and are excited about the benefits that his education has provided.”
- Ron is one of the world’s top designers of proven ethodology that enables organizations to engineer an uplifting service
culture for sustainable competitive advantage. His speeches have been captured on video and used by major companies
in every industry, and in 15 different languages. Richard Bolton, Managing Director at Veron Capital says: “We worked with Ron over an 18 month period to deliver his progarmmes throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the centre of all they do. His secret lies in his infectious enthusiam, simple ideas superbly delivered and his ability to connect to people at a level that is real and tangible for them. A really excellent experience which has translated into superior performance and tangible bottom line results.”
He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.
Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.
Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.
He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.
Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”