- Ron Kaufman keynotes earn standing ovations from challenging audiences all over the world. Exceptionally high energy matched with two decades of experience and original content in an entertaining and energizing keynote speech. Tea Colaianni, Group Human Resources Director at Merlin Entertainments says: “Ron joined our global annual management conference to talk about how to delight customers and deliver consistent memorable experiences. His presentation was exceptionally well received. The content was powerful and meaningful and was delivered with such energy and enthusiasm that everybody wanted to hear more. He tailored his presentation to our industry and context and really understood what our company’s needs are. He took time to learn as much as possible about our brands and strategy. He had everybody standing up clapping which has never happened before. Ron did an absolutely outstanding job.”
- Author of the New York Times bestseller “Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Profoundly experienced with clients in every major industry and all over the world. Stephanie Cox, Schlumberger Vice President says: “Ron was a keynote speaker for a two day conference that Schlumberger hosted. He set the tone for the conference by immediately connecting with our audience. Schlumberger is committed to excellence in customer service for our external clients and Ron’s taught us the importance of customer service internally. At the conclusion of the event, we now feel we have a better plan for implementation and are excited about the benefits that his education has provided.”
- Ron is one of the world’s top designers of proven ethodology that enables organizations to engineer an uplifting service
culture for sustainable competitive advantage. His speeches have been captured on video and used by major companies
in every industry, and in 15 different languages. Richard Bolton, Managing Director at Veron Capital says: “We worked with Ron over an 18 month period to deliver his progarmmes throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the centre of all they do. His secret lies in his infectious enthusiam, simple ideas superbly delivered and his ability to connect to people at a level that is real and tangible for them. A really excellent experience which has translated into superior performance and tangible bottom line results.”
“Every so often in one’s career there is one of those WOW moments – one of those defining moments where all of the lights seem to be their brightest and what was once complex and murky suddenly becomes acutely clear. Sometimes it’s a great book, an event or series of events that irreversibly changes one’s perspective or perhaps an inspired individual who challenges us to stretch.
I can say with great pride and gratitude that I met a man who embodies all of these attributes and capabilities. His body of work, his ability to connect, engage and inspire and his world class presentation skills have had a game changing impact on many including myself. Ron Kaufman is that man and he is building a great business dedicated to making a genuine difference in the world.
As CEO of a business in transformation, I initially retained Ron to work with our entire team and found his insights and presentation skills so accessible and inspiring that we made a decision to build our 2013 overseas conference program around him, bringing his UP! Your Service principles, models and approach to life for hundreds of our customers.
Ron’s body of work will help any large organization: 1) think differently about service; 2) create new, well defined, intentional and measurable actions to deliver UNBELIEVABLE service; and 3) substantially improve its service culture.
Ron’s approach breaks down walls, builds bridges and enables new muscle memory to take shape at all times anchored to his principles of Uplifting Service. The impact Ron had on our organization was palpable. It was not just experienced internally between departments, but by our clients and business partners.
Ron is an absolute pro, a great listener and one of the most engaging public speakers one could ever have the pleasure of working with!!”