Training Speaker Ron Kaufman

Ron Kaufman

Founder & Chairman of UP! Your Service, Service Culture Keynote Speaker, New York Times Bestselling Author

  • Speaker's U.S. Fee Range
    $30,001 - $40,000 i
  • Languages Spoken
  • Travels From

Suggested Keynote Speeches & Programs

Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.

Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.

Why Ron Kaufman

  • Ron Kaufman keynotes earn standing ovations from challenging audiences all over the world. Exceptionally high energy matched with two decades of experience and original content in an entertaining and energizing keynote speech. Tea Colaianni, Group Human Resources Director at Merlin Entertainments says: “Ron joined our global annual management conference to talk about how to delight customers and deliver consistent memorable experiences. His presentation was exceptionally well received. The content was powerful and meaningful and was delivered with such energy and enthusiasm that everybody wanted to hear more. He tailored his presentation to our industry and context and really understood what our company’s needs are. He took time to learn as much as possible about our brands and strategy. He had everybody standing up clapping which has never happened before. Ron did an absolutely outstanding job.”
  • Author of the New York Times bestseller “Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Profoundly experienced with clients in every major industry and all over the world. Stephanie Cox, Schlumberger Vice President says: “Ron was a keynote speaker for a two day conference that Schlumberger hosted. He set the tone for the conference by immediately connecting with our audience. Schlumberger is committed to excellence in customer service for our external clients and Ron’s taught us the importance of customer service internally. At the conclusion of the event, we now feel we have a better plan for implementation and are excited about the benefits that his education has provided.”
  • Ron is one of the world’s top designers of proven ethodology that enables organizations to engineer an uplifting service
    culture for sustainable competitive advantage. His speeches have been captured on video and used by major companies
    in every industry, and in 15 different languages. Richard Bolton, Managing Director at Veron Capital says: “We worked with Ron over an 18 month period to deliver his progarmmes throughout our business. During this time we found Ron to be a superb catalyst for change, inspiring all those around him to up their game and put the customer at the centre of all they do. His secret lies in his infectious enthusiam, simple ideas superbly delivered and his ability to connect to people at a level that is real and tangible for them. A really excellent experience which has translated into superior performance and tangible bottom line results.”

He is author of the New York Times and USA Today bestseller, “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and 14 other books on service, business and inspiration. Ron is also the founder of UP! Your Service, a company that enables leaders and organizations to build Uplifting Service cultures for sustainable advantage.

Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.

Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”

Testimonials 3

  • “Every so often in one’s career there is one of those WOW moments – one of those defining moments where all of the lights seem to be their brightest and what was once complex and murky suddenly becomes acutely clear. Sometimes it’s a great book, an event or series of events that irreversibly changes one’s perspective or perhaps an inspired individual who challenges us to stretch.

    I can say with great pride and gratitude that I met a man who embodies all of these attributes and capabilities. His body of work, his ability to connect, engage and inspire and his world class presentation skills have had a game changing impact on many including myself. Ron Kaufman is that man and he is building a great business dedicated to making a genuine difference in the world.

    As CEO of a business in transformation, I initially retained Ron to work with our entire team and found his insights and presentation skills so accessible and inspiring that we made a decision to build our 2013 overseas conference program around him, bringing his UP! Your Service principles, models and approach to life for hundreds of our customers.

    Ron’s body of work will help any large organization: 1) think differently about service; 2) create new, well defined, intentional and measurable actions to deliver UNBELIEVABLE service; and 3) substantially improve its service culture.

    Ron’s approach breaks down walls, builds bridges and enables new muscle memory to take shape at all times anchored to his principles of Uplifting Service. The impact Ron had on our organization was palpable. It was not just experienced internally between departments, but by our clients and business partners.

    Ron is an absolute pro, a great listener and one of the most engaging public speakers one could ever have the pleasure of working with!!”

    Pete Walther

    CEO, Profinvest

  • “Ron joined us at our annual Beeline Customer Conference to share his incredible message and experience surrounding Customer Service cultures. Ron is one of the most dynamic, engaging and motivating presenters I have seen. Our team is using many of his concepts and practices to continually improve our Customer Service model. Ron is a must see!”

    Mike Wachholz

    Global President, Pontoon Management Systems

  • “I recently had the pleasure of hearing Ron speak on Uplifting Service to the leadership of our organization. It was the best author/speaker I have ever heard and we’ve had a nunber of them come into our company. It was truly inspiring and motivating to say the least. The passion and energy he has for Uplifting Service is contagious and I walked away committed to implementing the principals he shared with us.”

    Kim Schisel

    Director, Customer Service at Schreiber Foods, Inc.

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