Curt Coffman

“Curt Coffman has served as the thought architect for Ritz-Carlton’s new ‘Service Values,’ which has been cited as one of our organization’s most important change initiatives by executives, general managers and Ladies and Gentlemen alike.  Curt’s presentations have received rave reviews and he has been the highest rated speaker at our international general managers conference.”

“Customers are willing to pay a premium for strong brands.  Strong brands are the result of employees and the cultures they create. Curt Coffman brings the clear direction necessary to understand and capitalize on these realities.”

“I have had the privilege to work with Curt for several years. He is truly an expert in the area of creating highly productive culture.  He has helped us with specific ideas on increasing employee engagement, which has led to higher customer engagement and better numbers from sales to profits.  For us, numbers are everything and Curt understands that unless we can define and manage something, it’s not worth doing.   Curt’s experience on driving employee and customer engagement is revolutionary and I am proud that our organization has continued to benefit from his work.”

As a world-renowned researcher and best-selling author, Curt has a unique ability to engage his audience through meaningful data, real life experiences, and thought provoking questions. When Curt first spoke at our Strategic Initiatives Meeting, he “wowed” our managers and our relationship has continued to evolve.

Curt has been instrumental in helping us to develop a platform for engagement that has propelled our Company to earn distinctions around the engagement of our Coworkers and Customers—as a “Best Staffing Firm to Work for” and “Best of Staffing Client”

Specifically, Curt has worked with our leadership team to better equip our managers and leaders to engage their teams and Customers through tools such as our hiring/selection process, performance management program, onboarding and integration strategy, and, most importantly, our engagement methodology. Ultimately, Curt has helped us to create to align the vision and values of our Company with the structure, metrics, knowledge, and tools that will continue to allow us to achieve business success and engagement excellence in 2016 and beyond. 

“Curt’s contribution to our event was both memorable and impactful.  Attendees were unanimous in ranking Curt as the best session of the day.  We look forward to having him back.”

“Curt Coffman delivered a compelling workshop to corporate members of The Leadership Investment.  Not only were we challenged to look at our cultures and ourselves differently, but also his extensive knowledge and research coupled with practical examples offers solutions for leaders to address and tackle cultural issues.  This is not your typical academic culture presentation; it is a provocative and engaging approach to turn culture into a competitive advantage.  We look forward to working with Curt again soon!”

“Ever since I read, First, Break All the Rules (1999), I have followed the work and theories posed by Curt Coffman.  I was honored to attend one of his presentations at the corporate headquarters of Qdoba Restaurants and was reinforced in my belief about the importance of his work on organizational strengths and performance relative to employee engagement.  Curt’s presentation was insightful and inspirational and led to an increased amount of effort being placed on the direct connection between the care & handling of employees leading to improved customer loyalty and thereby improved corporate performance.”

“Curt spent the day on 11.3.15 at NASA Goddard Space Flight Center meeting with a senior manager, delivering a keynote to 200+ attendees, and then leading a small group conversation in the afternoon.  It was clear that Curt has a depth of expertise on culture change.  What stood out the most was his facility with story telling and how well he integrated that approach with hard facts and statistics.  Research indicates that people best remember information conveyed to them in the form of a story.  Curt’s input is helpful to organizations seeking to make the case for the “softer” skills.  Also notable, was Curt’s warmth and approachability.  Attendees commented on the fact that Curt is a great listener and made it easy for people to ask questions and engage with him, both in the keynote and small conversation format.”