Keynote Speaker Lior Arussy

Lior Arussy

Customer Service Thought Leader and Consultant

  • Speaker's U.S. Fee Range
    $10,001 - $20,000 i
  • Languages Spoken
  • Travels From
    New Jersey, USA

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Lior Arussy’s Key Accomplishments Include . . .

One of the world’s authorities on customer experience and customer centric transformation, Lior Arussy delivers results. His strategic framework converts organizations from product- to customer-centricity. It is drawn from his work with some of the world’s leading brands: Mercedes-Benz, Royal Caribbean Cruises, Thomson Reuters, HSBC, E.ON, FedEx, SAP, University of Pennsylvania and Johnson and Johnson. His methodology enabled a European logistics corporation to move from 3% annual organic growth to 44% annual organic growth in just two years.

Mr. Arussy’s achievements were recognized by Consulting Magazine which named his company among the  Top 7 consulting companies to watch in 2015 and by CRM Magazine who honored him with their “Influential Leaders” award.

Prior to establishing Strativity Group, Mr. Arussy held executive positions at Hewlett-Packard among other companies.

Arussy is also the author of six books including the newly released and updated version of Exceptionalize it! (2015) and Customer Experience Strategy (2010). In addition, he has published over 150 articles in publications around the world including the Harvard Business Review.

His accomplishments have been recognized by leading press and analysts such as ABC, The Wall Street Journal, Financial Times, The Times of London and MSNBC. Mr. Arussy completed his undergraduate degree at Case Western Reserve University and received his MBA from Weatherhead School of Management.

Testimonials 3

  • “Lior delivered an outstanding keynote presentation at our user conference. Focused on delighting customers, his message was a perfect fit for the conference theme and the passion with which it was delivered captivated our audience of customer service professionals.”

    Paul Roberts

    Global Customer Marketing, Genesys Telecommunications

  • “Thank you for delivering a very thought-provoking workshop to the Global Business Services Leadership Team. It was way beyond what I could have hoped for; the content was fresh, the concepts were inspiring and the delivery was exceptional.”

    Ginny Danforth

    Manager, Customer Satisfaction, Global Business Services of Honeywell International, Inc.

  • “A skillful blend of valuable insights, fact-filled research and amusing anecdotes that all combined to deliver a compelling call-to-action that resonated with the call center professionals in attendance. Lior made us all think and inspired us to make changes — exactly what a keynote speaker should do.”

    Ted Hopton

    Director, Membership Services, International Customer Management Institute

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