- Recognized for more than 20 years as one of the leading authorities on customer-focused relationship management strategies, Dr. Martha Rogers is an acclaimed author, business strategist and a founding partner of Peppers & Rogers Group, the world’s premier customer-centric consultancy. Business 2.0 magazine named Dr. Rogers one of the 19 “most important business gurus” of the past century and the World Technology Network cited her as “an innovator most likely to create visionary ‘ripple effects.’”
- Dr. Rogers’ thought leadership and presentations routinely focus on the business issues that today’s global enterprises are grappling with, while trying to maintain a competitive edge in their marketplace. Martha, with partner Don Peppers, originated the 1to1 marketing philosophy which is as relavant today as it was 20 years ago.
- Author of 9 books, Latest book, Extreme Trust: Honesty as a Competitive Advantage, posits that social networks and rapidly increasing transparency raises customer expectations regarding the trustworthiness of the companies they deal with.
“Thank you for keynoting at our second Sales Execution Forum. You won’t be surprised that people were quoting you throughout the two days and raving about your message. The Martha Buzz was everywhere. You set an amazing tone to kick us off and the program exceeded our expectations. Most importantly, they surpassed the hopes of our guests. Each individual walked away with more information than they could have ever imagined around trustability, innovation and the customer experience.”