Rachel Botsman

Trust is both the foundation and the result of a strong culture, and it’s fundamental to creating a better world of work. Yet, with the dynamics of teams in a state of flux, it has never been more challenging to keep people connected, engaged, and aligned with company values – and with each other. In this session, Rachel challenges assumptions and reframes how trust really works. You’ll walk away with clear frameworks and actionable ideas on how to put trust at the heart of your leadership and culture – and learn how to behave in trustworthy ways.

A profound trust shift is happening in our workplaces. As workforce dynamics evolve faster than ever before, how can we lead with trust amid all this uncertainty and flux? Here, Rachel introduces a powerful new idea that will change the way organizations think about the future of work. She explains how leaders can navigate new possibilities and expectations – and reveals what can be learned from gaming designers about workplace dynamics.

Why do some innovations fail, and others succeed? Trust is the key differentiator. You can only get people – employees or customers – to use a new product or service if they’re willing to take a ‘trust leap’ – to take a risk to do something new or different. Based on a decade of research and teaching with Fortune 500 companies, governments, and start-ups – Rachel will map out the principles of how you get teams to design for trust in ways that help new ideas succeed and be trustworthy.  She also shares how designers, entrepreneurs, and leaders can improve practices to consider the unintended consequences of new technologies.

As AI rapidly expands its role in our lives, an important question is being asked: what level of trust can – and should – we place in AI systems? Renowned trust expert Rachel Botsman brings a different perspective to discussions on what trusting AI really means. She will explain why we need to think differently to earn and maintain trust in AI – and propose how we can make AI systems more trustworthy.