Becoming the Nordstrom of Your Industry
The definitive keynote about Nordstrom and how your organization can employ Nordstrom’s best practices to become more customer-centric.
Foremost Authority on the Nordstrom Culture, Best Selling Author and Customer Service Expert
Robert Spector`s Keynote Speaker Fee This reflects Robert Spector`s U.S. Speaking Fee
$10,001 - $20,000
Robert Spector’s Key Accomplishments Include . . .
Robert Spector is one of America’s leading experts on customer experience and employee experience.
He is the author of the business book classic THE NORDSTROM WAY: The Inside Story of America’s Number One Customer Service Company. BusinessWeek says, “For anyone looking to understand customer service at its best, this book bubbles with insights.”
The all-new Third Edition is THE NORDSTROM WAY to Customer Experience Excellence: Creating a Values-Driven Service Culture, which Forbes magazine selected as “Top Business Book of 2017”.
Robert gives entertaining keynotes to a vast array of companies, organizations, trade associations, conventions, corporate retreats, governmental agencies, non-profits, and special meetings in 27 countries.
He is included in the “100 Best Keynote Speakers” by DataBird Research Journal, as well as “World’s Top 30 Customer Service Professionals” by Global Gurus Research.
His other books include AMAZON.COM: Get Big Fast—the definitive story of the company, which has been translated into 18 languages, and THE MOM & POP STORE: True Stories From the Heart of America, a memoir of practical customer service lessons learned working in his immigrant family’s butcher shop.
Robert contributes articles to many publications, including The New York Times and The Wall Street Journal. He is a guest on national and local television, radio and podcasts, and is quoted in publications throughout the world.
He is currently working on a new book, THE SEATTLE EFFECT, which explains the customer-focused strategies of Seattle-based icons Nordstrom, Amazon, Starbucks, Costco, Boeing, Microsoft, REI, and Pearl Jam.
“You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.”
Your brainstorming session was empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.
“As the featured keynote speaker at our Customer Experience Summit in Kuala Lumpur, your talk was perfectly understood and it will inspire us to deliver excellent customer service.”
“Robert did an excellent job connecting with our audience of luxury real estate professionals. Our group loved him! Nothing but glowing reviews.”
“Your message was timely and fit in well with the overall message of our conference.”
“When it comes to customer service, Robert practices what he preaches.”
“Robert has a unique ability to inspire and motivate, and his ability to tell the story is second to none.”
“Many attendees told me your keynote was their favorite part of our company retreat. Your stories resonated and inspired us to do more for our clients.”
Robert held the audience in the palm of his hand as he guided us through the value of truly outstanding client service! He demonstrated how the principles of the Nordstrom culture can be applied to other industries.