Janet Lapp

This is a future-focused high-energy program for leaders from the mid-level to the C-level.

Are you prepared to lead others into the future?

Do you know the new, must-have 2016 skills for the future of work? Can you keep your feet firmly planted in mid-air?

Despite uncertainty, can you guide with confidence and courage?

WHAT YOU WILL LEARN AND BE ABLE TO DO: 1. The leadership mindset and behaviors to push edges in leadership, to act with courage and boldness. 2. How to reinvent oneself, “teach an old dog new tricks,” and get others to do the same. 3. Learn how to create a vision that works, and give people compasses to get there. 4. Find out why “Blocks, Triangles and Tangles” are the #1 killer of change and innovation. 5. Be able to teach their teams skills for growth: optimism, emotional flexibility and courage/mental toughness.

*This program includes and pre-post ChangeReadiness Assessment if requested!

Created for employees and entrepreneurs at all levels.

Don’t just thrive – flourish! There is a specific mindset that people have who improve after traumatic and disruptive change. This mindset is a buffer, a Change Airbag. Know that no matter what changes are on the horizon, you’ll be ready for them with flexibility, optimism and courage.

What are current trends that impact your world? Why is there is urgency to change now?

Examples and case studies of top performing organizations. Companies who have transformed themselves.

In the end, this is a results-focused program, holding attendees accountable for change within their organizations.

WHAT YOU WILL LEARN AND BE ABLE TO DO: 1 Discover opportunities … not just problems. 2 Keep morale high in oneself and one’s team. 3 Increase boldness and courage to act, innovate, take charge and act like an owner.

FAST CHANGE MEANS OPPORTUNITY.

ARE YOU TAKING ADVANTAGE OF LEADING EDGE CHANGES?

ARE YOUR LEADERS MOVING BOLDLY AND QUICKLY ENOUGH?

We’re at the tipping point of the 4th Industrial Revolution. In most countries, healthcare reimbursement changes are disruptive and provocative. The greatest need is a sense of empowerment – to know that one can navigate safely through change without markers and to move beyond fear to courageous action using a new compass instead of an outdated map.

1 Trends in healthcare that make it urgent that we act now.

2 What forward-leaning health care systems and leaders are doing to get ahead

. 3 Learn the new skills and mindsets healthcare leaders need.

4 Learn to use the key ingredient in reducing turnover and increasing engagement scores.

In this high-energy interactive session, people learn the skills, and can begin to apply them before they leave the meeting. Through video clips, case studies, high impact stories and humor, Dr Janet leads people to a mindset of optimism and courage. One result is a rekindling of passion, and a remembering of the reason why we entered the field.

After many years in the trenches of health care as a Registered Nurse and Clinical Psychologist, Dr. Janet Lapp understands the health care culture and current reactions to change, and knows what needs to happen to lead health care into the future. Along with extensive experience in health care, Janet has over 25 years experience consulting with healthcare industries and organizations of all sizes around the world and has developed the performance expertise that engages and moves audiences.

Dr. Janet Lapp’s research on the Psychology of Customer Experience has revealed the top four psychological needs of customers, which, if met, can propel organizations to sustainable growth and market dominance. Audiences learn the latest neuro-marketing techniques that create experiences to maintain loyal and emotionally connected customers, similar to Apple, Starbucks, Lexus, and Harley Davidson. This is not a standard customer service program. Teams will understand the unmet psychological needs of their customers and learn to meet them in practical, easy-to-apply ways.

The front line will learn what specific actions they must take on a daily basis to create the unique experiences that capture hearts and minds of their customers, and leaders will be able to apply these same skills and tools to create loyalty among their teams. This program is available as a keynote presentation, as well as interactive half and full day sessions.