Jenn Lim is the CEO and Chief Happiness Officer of Delivering Happiness, a company she and Tony Hsieh (CEO of Zappos) co-created to inspire happiness in work, community and everyday life.
In 2005, she created the first Culture Book for Zappos – now on its 7th edition – and has produced them ever since. In 2009, Zappos was sold to Amazon.com in a deal valued at $1.2 billion on the day of closing, and in 2011, Zappos was #6 on Fortune’s “100 Best Companies to Work For” list. The Culture Book has become a global symbol of how companies can successfully create cultures based on happiness and be profitable at the same time.
In 2010, Jenn led the launch and management of Tony’s first book (Delivering Happiness) which sold over 220,000 copies internationally and hit #1 on numerous bestsellers list (including the New York Times, Wall Street Journal and USA Today). It was voted one of the best business books in 2010 by NPR, Inc. Magazine and the Wall Street Journal, has remained on the New York Times list for 27 weeks and has been published in over 17 countries/languages because of her efforts.
With the success of the Culture Book and Delivering Happiness, she’s spoken at companies, universities and organizations such as Twitter, Pixar, Stanford, UCLA, the Entrepreneurs’ Organization, NAWBO and the American Marketing Association. Prior to becoming CEO and Chief Happiness Officer, Jenn consulted in a number of industries, including the internet, branding, writing and graphic design.
Jenn’s experience with Zappos, combined with her development of scientific frameworks for workplace happiness, created the evidence that happier employees= happier customers= more successful companies + meaningful lives. Jenn has traveled the world to speak on this equation and most importantly, share the practical ways of HOW this equation works.
Today, she’s dedicated to growing the social venture of Delivering Happiness to spread and inspire happiness, day by day.