About Speaker Rob Siefker…
Rob joined Zappos.com in January of 2004 and is the Director of the Customer Loyalty Team. He has spent his entire career with Zappos providing the very best service for both customers and employees. Starting his career with the company as a temporary call center employee he has helped the team grow from 30 to 500 employees.
Rob is a strong ambassador and promoter of the Zappos brand and is committed to developing a world class culture. He has previously represented Zappos by speaking at conferences for IQPC, Frost & Sullivan, and Marcus Evans. He’s also been a guest speaker at Purdue University’s Center for Customer Driven Quality.
Rob grew up in Denver, Colorado and later earned a BA in History from Santa Clara University in 2002.