Joey Coleman

Speaker, Teacher, Advisor, & Chief Experience Composer at Design Symphony

  • Joey Coleman`s Keynote Speaker Fee This reflects Joey Coleman`s U.S. Speaking Fee

    $20,001 - $30,000

  • Languages Spoken

    English

  • Travels From

    Colorado, USA

  • Joey Coleman`s Keynote Speaker Fee This reflects Joey Coleman`s U.S. Speaking Fee

    $20,001 - $30,000

  • Languages Spoken

    English

  • Travels From

    Colorado, USA

Suggested Keynote Speaker Programs

The First 100 Days

The First 100 Days is a methodology, system, and practice for creating remarkable customer experiences. It hinges on exploring the various interactions (or touchpoints) an organization has with a new customer and then analyzing how to make each of those minute interactions ...

The First 100 Days is a methodology, system, and practice for creating remarkable customer experiences. It hinges on exploring the various interactions (or touchpoints) an organization has with a new customer and then analyzing how to make each of those minute interactions more remarkable.

Investigating ways to simplify the experience, while maintaining a sense of emotional engagement, allows every interaction to contribute to an overall feeling of customer delight.

By focusing on the experience customers are having in the First 100 Days, a company can set finite and achievable goals, in a comfortable timeframe (just three months), that have a significant impact on overall operations. Designing customer interactions to produce raving fans increases customer retention and as a result, the bottom line. By decreasing customer defection by just 5%, the typical business can increase profits from 25-100%. (The Loyalty Effect, Frederick F. Reichheld).

Learn More

The Power of Experience

In a world that is increasingly commoditized, where products and services are in a race to the bottom on price, where cost of manufacturing keeps dropping, and where 24/7 accessibility is the norm – there are very few things you can do to differentiate your offering from...

In a world that is increasingly commoditized, where products and services are in a race to the bottom on price, where cost of manufacturing keeps dropping, and where 24/7 accessibility is the norm – there are very few things you can do to differentiate your offering from the competition. The experience you create for your clients and customers is the one thing you have control over. It’s a huge opportunity to differentiate yourself and be remarkable.

In the typical customer relationship, whether considering business-to-consumer or business-to-business enterprises, the bar for customer experience is lying on the ground. Most customer interactions and not only plain and uninspiring, but they often leave a customer feeling unappreciated and even disenchanted. Despite the fact that as consumers, we often feel like we are a number in a database, few business leaders are working to change that experience within their own customer base. Countless meetings and innumerable dollars are spent figuring out how to “fill the funnel” or “drive adoption” – but little time is spent thinking about how to maintain customer engagement after a sale/purchase. Shifting the focus from pre-purchase pursuit to post-purchase service dramatically impacts organizational behavior and profits.

Learn More

About Keynote Speaker Joey Coleman

Speaker Joey Coleman’s Accomplishments Include…

When organizations like Whirlpool, NASA, Deloitte, the World Bank, and Zappos need to boost their customers’ experience, they call on Joey Coleman for assistance.

For over a decade, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers – while dramatically increasing profits along the way.

As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention-grabbing customer experiences. He works with companies ranging from small VCfunded
start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

Joey developed his narrative skills as a criminal defense trial attorney, advised and counseled Fortune 500 companies as a business consultant, honed his communications and messaging skills at the White House, and did things for the U.S. Secret Service and the CIA that he can’t talk about publicly.

His design and artwork has been displayed in museums, featured in juried shows, and graced publications in the U.S. and abroad. When not traveling the world (48 countries and counting) for keynote presentations, client workshops, and quality beach time, Joey enjoys watching magnificent sunsets from his mountain-top home in Colorado with his wife and two young sons.

 

Testimonials

Joey does a fantastic job driving home the importance of how a customer experiences your company by focusing in on The First 100 Days. During this time, your company has the opportunity to either stand out or to be like everyone else. Joey shows how easy it is, with just a little planning, to be the one that stands out in a positive way. Every business owner owes it to themselves to pay attention to Joey’s message as it can easily make the difference between struggling to get by and having a break out company.

Micheal Reese

President of Centennial Wealth Advisory, Austin, Texas

Media

Article

Jun 5, 2019

Joey Coleman Goes From Grammy Nominated Singer to Customer Experience Expert

There was a moment when Joey Coleman was on tour with the University of Notre Dame Glee Club where the...

Read More

Close

COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

The BigSpeak Team

Close

My Catalog

PDF



Clear All

You have not added any speakers yet.