Sunny Grosso

Experience the story of Delivering Happiness painted with colorful life lessons from your speaker. Your Speaker will share the philosophy that Tony Hsieh applied to build Zappos into a $1Billion a year example of culture as a brand. They’ll weave in the science of happiness to understand how happiness as a business model works, zooming in on the personal element to empower every individual to choose happiness. Your speaker will share the simple model that can be applied to YOUR organization to create change right away, illustrating key themes with inspiring examples and takeaways at every turn. Leave understanding how prioritizing happiness at work and in life can change the world more than we ever thought possible, one person and one company at a time. And how it is all in our control.

• How happiness as a business model = profits, passion and purpose 
• Why happiness leads to success on the personal (ME) and organizational (WE) level  
• Why sustainable happiness and culture change must start with ME, the individual    
• The OTHER ROI, Ripples of Impact: from the personal level of ME to WE to COMMUNITY
• How to build a grassroots movement of happiness with your family/teams
• Culture is Everyone’s Business – the significance of co-ownership and how it drives success
• How key frameworks from the science of happiness can build personal & organizational happiness  
• How the Happiness Frameworks of Connectedness, Progress, Control, Values and Purpose can be linked to metrics, and why this is important in building a culture movement   
• The role of higher purpose in our personal lives and how to live our purpose through our work 
• Higher Purpose as a north star in decision-making and strategy for business growth
• PECs – the secret that drives Zappos WOW service and exceptional repeat business  
• Stories and examples of cultures coming back from the brink, and scaling to new heights  
• An inspiring call to action to choose happiness, today!

Experience the inspiration and insights of the DH journey through the lens of your speaker’s personal path to happiness. From Tony Hsieh’s wakeup call to the role of happiness in great customer service with key learnings on building a culture to ingrain and sustain WoW customer service.

• The DH Story & personal life lessons and discoveries of your speakers journey with Delivering Happiness
• How companies have built an enduring brand of WOW customer service through culture
• The pioneering of the concept of Happiness as a Business Model
• The role of happiness in our lives, work, and world today
• Introduction to the Science of Happiness, to the evolutionary role of values, vision and purpose in organizations today
• What WoW customer service means and how it is becoming the new standard
• Three keys to  providing a WoW customer experience
• How culture takes the place of process, scripts and rules to build WoW service
• The role of connection in service, and beyond to Personal Emotional Connection
• How values based culture scales to outsourced centers and subcultures
• The role of connection and progress in driving skills and know how of your team
• Lessons learned and colorful examples of how these principles are being applied today
• Tips and tools to start building a sustainable culture to support WoW service right away
• Using Passion + Purpose to create a happier world, together

Experience the inspiration of the Delivering Happiness story through the lens of Sunny’s journey as Culture Chief of Delivering Happiness. She’ll take us through the success of Zappos to the global movement known as Delivering Happiness, illustrating the role of happiness, wellness and mindfulness in our personal lives and in business today. We’ll dive into insights from positive psychology and the subfield, the science of happiness then share colorful stories to inspire sustainable happiness in our lives, at work, in our communities and in the world.

• The DH Story & Sunny’s life lessons from an unusual childhood to her role as Culture Chief
• How companies have built an enduring brand of WOW customer service through culture
• The discovery and pioneering of the concept of Happiness as a Business Model
• The failure of most culture efforts, and the business case for a culture of happiness
• Break down key learnings from positive psychology, the science of happiness, wellness and mindfulness
• The secret sauce of The DH Model: how to create a culture for lasting happiness
• The main pillars of happiness at work from the evolutionary role of values to higher purpose
• Colorful, industry specific examples that inspire and bring the concepts to life
• How Tony and DH are inspiring people and companies to create a happier world, together
• Tips and tools to start building sustainable happiness in our lives and at work right away
• An interactive call to action to build our own happiness, and a culture of happiness

Experience the inspiration of the Delivering Happiness story through the lens of Sunny’s journey as Culture Chief of Delivering Happiness. She’ll take us through  the history of the global movement known as Delivering Happiness, illustrating the role of happiness in our personal lives and in business today with key insights from positive psychology. Then we’ll look at the next frontier of business, self-management (ever heard of Reinventing Organizations?) with insights on what it takes to shift, why you might want to and how to assess your readiness. We’ll end with an inspiring call to action to choose happiness for more meaningful lives, successful businesses and a happier world. 

• The DH Story & Sunny’s life lessons from an unusual childhood to her role as Culture Chief
• How companies have built an enduring brand of WOW customer service through culture
• The discovery and pioneering of the concept of Happiness as a Business Model
• Keys to the most successful cultures today, and the business case for a culture of happiness
• The next frontier: why self-management, evolutionary purpose and Reinventing Organizations are rising
• When self-management works, when it doesn’t, and how to assess your readiness
• How DH is inspiring people and companies to create a happier world, together
• Tips and tools to start building sustainable happiness in our lives and at work right away
• An interactive call to action to build our own happiness, and a successful culture

Sunny’s authentic, colorful and at times interactive talk will introduce the demands and mindset of the Millennial Generation. Sunny will then incorporate 5 years of experience building DH and working with companies around the world in a thorough solution to build a strong culture for Generation Next that harnesses the science of happiness to benefit the entire organization, increasing personal happiness and business results.

• The challenges, demands and opportunities of the Generation Next  
• How these challenges can serve organizations, long term
• Where they align with common, yet less understood challenges of other work groups
• Sunny’s personal journey and lessons learned from 5 years as Culture Chief
• How to build a culture to attract, engage, and retain Millennials
• How to ensure the culture elevates the happiness and productivity of all
• Why money is not enough and where other cultures fail
• Why harnessing the science of happiness is key to build a thriving Millennial culture
• The business case for happiness and how organizations are applying the science
• Why all happiness is not created equal and how to navigate the complexities
• A framework for intrinsic motivation and sustainable culture: ME, WE, Community
• Five key elements of the Millennial culture
• The evolutionary role of values, vision and purpose in Millennial culture
• Colorful and innovative examples from leading companies 
• What an authentic culture looks (and sounds!) like
• Next steps to harness happiness and start building a thriving Millennial culture

Masterclass for teams – 90 min sessions 3x’s a week for 24 participants

Masterclass Foundational pieces [may include some of the below but will be designed to meet your clients current culture needs]

• • • DH Model + Your Why + Culture Pulse – Learn the philosophical and psychological origins of the DH Model, define your “why” for this course, and take a quick pulse check on where your company’s culture stands right now.
    • ME + WE Value Alignment – How to align your personal values to those of your company in order to generate more meaning and purpose at work.
    • Sense of Progress– Identify the levers of progress and happiness at work and learn how to create small wins to build positive momentum that ripples throughout your entire organization.
    • Sense of Control – Understand the top 3 ways to feel more in control at work and how to implement them effectively.
    • Sense of Connectedness – Discover the roots of our primal need for connectedness and how to activate this essential element of happiness in your workplace.
    • Higher Purpose- Define how your actions at work are contributing to something bigger than yourself, and how your company is serving a purpose higher than pure profit.

Adapt and Thrive Resilience for Teams-90 min sessions run 2 or 3x’s a week for one week [24 participants]

• A comprehensive framework  how to increase and sustain your physical and mental vitality in challenging times
• Process to turn fears and anger into effective platforms for productive action
• Action plan to set deliberate new habits to adapt and thrive as an individual and team