Blake Morgan

Customer Experience Futurist, Keynote Speaker, and Author

Blake Morgan is a leader in customer experience. She is a top motivational keynote speaker, customer experience futurist, and author of two books on customer experience. She has worked with Accor Hotels, Accenture, Adobe, Comcast, Parker Hannifin, Ericsson, Verizon, Omron, Genentech and more.

  • Blake Morgan`s Keynote Speaker Fee This reflects Blake Morgan`s U.S. Speaking Fee

    $20,001 - $30,000

  • Languages Spoken

    English

  • Travels From

    California, USA

  • Blake Morgan`s Keynote Speaker Fee This reflects Blake Morgan`s U.S. Speaking Fee

    $20,001 - $30,000

  • Languages Spoken

    English

  • Travels From

    California, USA

Suggested Keynote Speaker Programs

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow’s Business

Based on her new book (HarperCollins), learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the ...

Based on her new book (HarperCollins), learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future. Amazon has led the change in customers’ expectations on how, when, and where they shop and make their purchasing decisions, while innovators like Netflix, Apple, Sephora, and Spotify have altered what we expect from the products we purchase. Technology has largely fueled these disruptions, and many traditional brick-and-mortar companies have gone bankrupt as the tried-and- true business models they built themselves around disappeared. Customers in the future will insist on experiences that make their lives significantly easier and better. The companies that will win their business will adapt, not by just proclaiming that customer experience is a priority, but by embedding a customer focus into every aspect of their business. They’ll understand how emerging technologies like artificial intelligence, automation, and analytics are changing the game and implement a strategy to integrate them into their products and processes.

Customer experience futurist Blake Morgan explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services and how companies that don’t meet these new expectations won’t last.

In this keynote you will:

  • Learn the 10 defining strategies for a customer-experience-focused company
  • Implement new techniques to shift the entire company from being product-focused to being customer-focused
  • Gain insights through case studies and examples of how the world’s most innovative companies are offering new and compelling customer experiences
  • Create a leadership development and culture plan for your organization to create lasting change

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More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences

Based on her first book, the phrase “less is more” may be true about many things, but it’s not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer ...

Based on her first book, the phrase “less is more” may be true about many things, but it’s not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before. The companies that embrace a “more is more” philosophy work harder and go further to ensure that their customers have a positive experience. Companies that understand the importance of a relationship – even one individual relationship – are willing to go to any length to ensure that they continue to nurture that relationship.

They do this through customer-focused strategies and leadership, via operations, policies, and procedures that consider how the customer will fare in every scenario. More Is More provides practical advice for building or improving customer experience that you can apply immediately at your own organization. Because time is of the essence, your customers are not willing to wait for you to get the customer experience right. This keynote highlights the invisible toxins that are killing your customer experience and your market share and how you should address them. More Is More sets you up for success, outlining the key areas you need to address immediately so you can weather external changes, remain relevant and thrive in the ever-changing business landscape.

In this keynote you will:

  • Hear about Blake’s DOMORE customer experience framework from her book More Is More.
  • Learn how companies are preparing for the customer of the future with digital transformation
  • Be inspired by customer experience stories from across the world
  • Gain insights and innovation strategies to empower you to better compete on customer experience

Learn More

About Keynote Speaker Blake Morgan

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins). Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Accor Hotels, Accenture, Adobe, Comcast, Parker Hannifin, Ericsson, Verizon, Omron, Genentech and more. Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and a weekly customer experience video series on YouTube. She lives in the Bay Area with her husband, daughter and their two dogs.

Testimonials

“Our audience simply loves Blake. She has worked with us on a variety of content marketing efforts including 1 hour webinars and 3 hour workshops. Combining rich experience in social and customer care gives Blake the credibility to help organizations of all sizes. She leads by example and has deep knowledge of relevant use cases for every social care situation. Follow Blake and learn how to improve the customer experience, save money in customer service, and contribute to the bottom line.”

Susan Ganeshan

CMO, Clarabridge

“Working with Blake to produce our webinar touching on top customer experience predictions for 2017 was a great experience. Blake’s insight into all things customer experience is second-to-none, and her real-world, practical examples are very valuable in driving home the value an optimized customer experience can deliver. I highly recommend Blake as leading authority on customer experience.”

Aaron Stein

Marketing Manager, Infor

“When we were looking for contributors to our new online magazine, Blake was the first writer I thought of because I’ve always enjoyed reading her columns in Forbes. Our editorial focus at relate.zendesk.com is on relationships (both professional and interpersonal), and Blake is a prolific writer on the topic of building great relationships between businesses and their customers. She brought us a long list of original topic ideas that were right in line with our editorial mission, and she deftly crafted our selections into compelling stories. She is fast, thorough, and remarkably easy to work with.”

Monica Norton

Marketing, Zendesk

“In 2016 I launched a social support function at Verizon to support a new video consumption app and was looking to pull in resources and expects to support that team. We leveraged internal resources and training, industry reports and analysis, and home-grown curriculum. We also invited Blake to come spend a day with us. Of all the experts, resources and perspectives I saw, Blake’s contribution was by far the most enlightened, relevant, differentiated and complete. To say that I recommend her is an understatement.”

Marc Spier

Head of Audience Care, Call Center Sales and Operations at OnCue, a Verizon company (formerly Intel Media)

“Blake is extremely knowledgeable about the nuances of communicating in social circles, recently evidenced by her significant effort to officially and successfully launch Intel’s Customer Support offering via Twitter. She was recently instrumental in ensuring our global contact centers were equipped with the skills needed to provide world-class service via Twitter around the clock.”

Debra Kerschen

Manager, Social Customer Support, Intel

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

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