Blake Morgan

“Our audience simply loves Blake. She has worked with us on a variety of content marketing efforts including 1 hour webinars and 3 hour workshops. Combining rich experience in social and customer care gives Blake the credibility to help organizations of all sizes. She leads by example and has deep knowledge of relevant use cases for every social care situation. Follow Blake and learn how to improve the customer experience, save money in customer service, and contribute to the bottom line.”

“Working with Blake to produce our webinar touching on top customer experience predictions for 2017 was a great experience. Blake’s insight into all things customer experience is second-to-none, and her real-world, practical examples are very valuable in driving home the value an optimized customer experience can deliver. I highly recommend Blake as leading authority on customer experience.”

“When we were looking for contributors to our new online magazine, Blake was the first writer I thought of because I’ve always enjoyed reading her columns in Forbes. Our editorial focus at relate.zendesk.com is on relationships (both professional and interpersonal), and Blake is a prolific writer on the topic of building great relationships between businesses and their customers. She brought us a long list of original topic ideas that were right in line with our editorial mission, and she deftly crafted our selections into compelling stories. She is fast, thorough, and remarkably easy to work with.”

“In 2016 I launched a social support function at Verizon to support a new video consumption app and was looking to pull in resources and expects to support that team. We leveraged internal resources and training, industry reports and analysis, and home-grown curriculum. We also invited Blake to come spend a day with us. Of all the experts, resources and perspectives I saw, Blake’s contribution was by far the most enlightened, relevant, differentiated and complete. To say that I recommend her is an understatement.”

“Blake is extremely knowledgeable about the nuances of communicating in social circles, recently evidenced by her significant effort to officially and successfully launch Intel’s Customer Support offering via Twitter. She was recently instrumental in ensuring our global contact centers were equipped with the skills needed to provide world-class service via Twitter around the clock.”

Blake really brought this topic to life with a compelling and entertaining presentation for my leadership team spurring some great team thinking and discussions.

We pioneered a new conference format by creating the world’s first virtual reality customer experience event and Blake was our highest rated speaker!

Blake’s expertise, knowledge, and ability to connect with our entire staff was valuable and left a profound impact on our organization.

At our Norway event Blake was a pleasure to work with, delivered the presentation with a high level of professionalism, and received outstanding feedback from attendees.

Blake’s belief that companies should use empathy to make customer-centricity a key tenet of their business strategy hits the larger industry issue of poor customer service on the head.

Many of our customers came up to me after her keynote and identified simple and impactful ways they could apply what Blake taught.

Blake painted a picture of the importance of a winning customer experience leveraging examples that resonated with our attendees.

Blake has a unique ability to take a complex topic such as how technology is re-shaping the customer experience and break it down for audiences to easily understand and implement.

Blake is a true leader in the customer experience space – she is an engaging, insightful, and fun speaker.

She’s a storyteller at heart and engages audiences with great examples of customer experiences from both the consumer and employee’s standpoint.

Blake delivered an impactful speech and left our leadership team with inspiring ideas we could apply to our own manufacturing business.

Blake brought energy, insight, and inspiration – Blake delivers brilliantly, speaks from the heart, and provokes insightful discussions.