Bill Benjamin

Why would anyone want to be led you?  This is the single most important question a manager or leader needs to ask themselves if they want to unlock the potential and creativity of their people. The reason your employees get up in the morning and choose to be engaged and productive has nothing to do with a manager’s level of IQ or technical capabilities, it has everything to do with their manager’s level of Emotional Intelligence (EI).

The research is clear that Emotional Intelligence is the single most important driver of an engaged, results-driven, highly effective workforce, especially in environments that are undergoing significant change and disruption.

In this interactive keynote, your team will discover:

• What the brain does under pressure and specific tools to manage it more effectively.
• Self-awareness: understanding the impact your leadership style has on your people.
• Strategies to manage emotions when there is tension and conflict.
• How to win the hearts and minds of your people by connecting to the emotions that drive their behavior.
• Engaging stories from the frontlines of leaders who are stepping up and winning in the most challenging pressure-filled circumstances.

Why are some people able to deliver under pressure while others fall apart?  This program, based on the ground-breaking New York Times bestselling book, Performing Under Pressure, The Science of Doing Your Best When It Matters Most, answers this question. After studying more than 12,000 individuals from around the world, over seven years, IHHP learned what the top 10% performers do to succeed under pressure.

In this innovative, case study driven program, you will learn:

• How to better manage pressure so instead of becoming a ‘derailer’ it becomes a competitive advantage to grow your career and help your organization drive performance.
• Research from our study of 12,000 people and what the top 10% did to excel under pressure.
• Three pressure insights that will help you avoid the sabotaging effects of pressure.
• Stories of leaders and organizations who have managed pressure effectively to get to the other side of performance.
• How to build your ‘COTE of Armor’ (Confidence, Optimism, Tenacity, Enthusiasm) to help inoculate you against pressure and increase your confidence as you walk into any pressure situation.

When facing a challenging conversation, most managers adequately cover the first 92% of content they want to cover. When they get to the more difficult part of the conversation, more often than not, they avoid the last 8% of the conversation. What’s missed is the critical information and feedback an individual or organization needs to improve performance, grow and achieve objectives.

Having the “Last 8% Conversation” is one of the key differentiators of world class organizations and while having them is not easy, it is a skill that can be learned and mastered.

In this powerful keynote, your team will learn:

• What is a “Last 8% Conversation” and why most people avoid them.
• How to have these conversations in a way that the other person can hear us.
• How to navigate the difficult emotions that typically prompt us to avoid the Last 8% Conversation.

How to inspire your team to be more courageous and skillfully step into having the conversations they need to have.

If the Hippocratic Oath main directive is ‘first, do no harm,’ then the brain’s is ‘first, keep alive.’ Yet the usual approach most organizations take in managing change and disruption does not take into consideration this neurological reality. Leaders bring their ‘five-point strategies’ or get overly focused on the latest technology and completely miss that real change happens in the mind, and more specifically, in the operating systems (the brains) of their people.

To get your organization to successfully adapt to external disruption and the new world of work, requires managers and leaders to accept that all change is personal and that until they start managing from this point of view, their people will not step into uncertainty and take the risks required to achieve successful change efforts.

In this provocative keynote, your team will hear about other organizations that have succeeded in adapting to change and disruption by leveraging the operating system of the brain.

Your team will learn:

• How to identify the traps leaders fall into as they attempt to manage the pressure of change.
• How to create an environment of risk-taking and learning to adapt to disruption.
• Concrete tools to help leaders manage their emotions, thoughts and conversations to lead more effectively in the face of change and uncertainty.
• How to help your organization take action and approach the pressure associated with change and disruption with more confidence and enthusiasm.