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Ken Schmidt – Virtual Keynote Speaker

Customer Loyalty Expert, Legendary Former Director of Communications at Harley-Davidson Motor Company, Author of 'Make Some Noise'

Ken Schmidt is a top customer loyalty virtual speaker, author, and former Director of Communications at Harley-Davidson Motor Company. Ken shares stories and insights on the road to building a fanatically vocal customer base, creating a passionately loyal corporate culture, and developing leaders who inspire and motivate.

 

  • Ken Schmidt – Virtual Keynote Speaker`s Keynote Speaker Fee This reflects Ken Schmidt – Virtual Keynote Speaker`s U.S. Speaking Fee

    $10,001 - $20,000

  • Languages Spoken

    English

  • Travels From

    Washington DC, USA

  • Ken Schmidt – Virtual Keynote Speaker`s Keynote Speaker Fee This reflects Ken Schmidt – Virtual Keynote Speaker`s U.S. Speaking Fee

    $10,001 - $20,000

  • Languages Spoken

    English

  • Travels From

    Washington DC, USA

Suggested Keynote Speaker Programs

Virtual Keynote: Make Some Noise: Open The Throttle & Dominate Your Marketplace

Ken Schmidt’s business keynote speech is a fascinating story of how businesses of any size and scope can—by focusing on understanding and harnessing the most basic drivers of human behavior—improve their competitiveness and avoid margin-killing commoditization in even ...

Ken Schmidt’s business keynote speech is a fascinating story of how businesses of any size and scope can—by focusing on understanding and harnessing the most basic drivers of human behavior—improve their competitiveness and avoid margin-killing commoditization in even the most difficult marketing environments. The road to building a fanatically vocal customer base, creating a passionately loyal corporate culture, and developing leaders who inspire and motivate starts here. Schmidt challenges audiences to consider what they are willing to do today that is different than what they did yesterday, for the people who can put them out of business tomorrow.

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Virtual Keynote: Building A Great Corporate Culture That Leads To Revenue

Why does Chick-fil-A always top customer satisfaction surveys even though its employees are paid the same as other fast food chains? According to Ken, it all comes down to expectations set by a solid corporate culture. Here, Ken examines the relationship between revenue and...

Why does Chick-fil-A always top customer satisfaction surveys even though its employees are paid the same as other fast food chains? According to Ken, it all comes down to expectations set by a solid corporate culture. Here, Ken examines the relationship between revenue and corporate culture, exploring:

  • Why dominant market share is a culture-driven result, rather than a marketing function
  • Why culture is the answer to growth challenges, employee turnover, and customer advocacy
  • Why a focus on “selling product” ultimately destroys competitiveness
  • Why loyalty to a company’s product means the business is at risk while loyalty to its people means it’s thriving

Ken’s talks are very high-energy, customized, and full of motivating examples of businesses getting it right and wrong. Pin-pointing how corporate culture either helps or hurts performance and customer experience, he offers an honest look at what we can all do better infused with his trademark business genius, solid strategic takeaways, and hilarious way of saying what everyone else is thinking. You will leave wanting to better your individual performance as well as that of your team and company. And you’ll know where to start.

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Virtual Keynote: Leading Winning Teams

As Director of Communications Strategy for Harley-Davidson, Ken Schmidt helped maneuver one of the biggest corporate turnarounds in history. With this talk, he looks at the major role company leadership must play in building a cohesive vision and company culture, as well as ...

As Director of Communications Strategy for Harley-Davidson, Ken Schmidt helped maneuver one of the biggest corporate turnarounds in history. With this talk, he looks at the major role company leadership must play in building a cohesive vision and company culture, as well as energizing employees to see it through. Sharing personal stories of his time at Harley-Davidson—during which time he helped lead a brand in flux through a time of great cultural change—Ken levels with executives and CEOs and raises important questions about the role of leadership in 2017, creating and cultivating behaviors that turn “noise” into profits.

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Virtual Keynote: Building Tattoo-Worthy Customer Relationships

We’re not wired to be loyal to products or services, no matter how well they perform. We’re only capable of being loyal to people and to well-managed brands that successfully humanize their presence by creating emotional resonance with us. It’s time for your customers to...

We’re not wired to be loyal to products or services, no matter how well they perform. We’re only capable of being loyal to people and to well-managed brands that successfully humanize their presence by creating emotional resonance with us. It’s time for your customers to evolve from “folks who buy from us,” into “loyal friends who recommend us without being asked,” which means your relationships with them have to evolve from superficial to meaningfully permanent. Customers come and go. But loyalists, like Harley-Davidson tattoos, become part of you and never leave. Building tattoo-worthy customer relationships isn’t the marketing department’s job; it’s yours. This is how it’s done.

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Virtual Keynote: Thrive Among Thorns: Untapped Growth Opportunities For Financial Services

A startling presentation designed specifically for banks, investment firms, credit unions, and insurance companies that is now Schmidt’s second-most requested topic. With little differentiation among competitors and media-fueled erosion of trust in financial services ...

A startling presentation designed specifically for banks, investment firms, credit unions, and insurance companies that is now Schmidt’s second-most requested topic. With little differentiation among competitors and media-fueled erosion of trust in financial services providers, it’s no wonder potential clients opt to work with “whoever’s closest to my house,” instead of “whoever can best serve my needs.” Or stay away altogether. Where others see futility, Schmidt sees unprecedented opportunities for growth. He’ll show you how to change the culture of your financial services business to stand out, create demand in your local markets, fuel client referrals and take advantage of the look-alike/act-alike competitive environment.

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Virtual Keynote: Fierce Loyalty: Dominating In A Commoditized Market

When customers care more about what they’re paying than who they’re buying from, businesses lower prices to stay in the mix, which breeds commoditization and kills loyalty. While leaders in every industry are focusing inward to improve efficiencies—when they should be ...

When customers care more about what they’re paying than who they’re buying from, businesses lower prices to stay in the mix, which breeds commoditization and kills loyalty. While leaders in every industry are focusing inward to improve efficiencies—when they should be focusing outward to improve their competitiveness—the passing lane’s wide open for small players to make a run to the front of the pack. Ken Schmidt can show you how to do that. As a major player in one of the world’s most celebrated turnarounds, he helped transform Harley-Davidson from a laggard in a me-too market into one of the world’s most beloved and dominant competitors. In this hands-on, how-to session, he teaches how to position your business to ensure that it’s memorably different than competitors and how to strengthen your reputation so your customers stay fiercely loyal and refer you to others, even when your prices are higher. This is a natural follow-up to any of Ken’s presentations.

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About Keynote Speaker Ken Schmidt – Virtual Keynote Speaker

Ken Schmidt is a customer loyalty virtual keynote speaker and the legendary former Director of Communications at Harley-Davidson Motor Company. Ken is widely known as one of the business world’s most outspoken and provocative thought leaders on customer loyalty and has partnered with many of the world’s most successful brands.

Full Virtual Speaker Bio…

One of the most in-demand and premium-fueled keynote speakers and communications consultants in America, Ken Schmidt has lived a life that most can only dream about. He has toured the world on two wheels, met with presidents and royalty, partied with movie and music legends, and appeared numerous times on network news. As the former director of communications for Harley-Davidson Motor Company, he played an active role in one of the most celebrated turnarounds in corporate history—and got paid to ride motorcycles.

Ken is widely known as one of the business world’s most outspoken and provocative thought leaders on customer loyalty and has partnered with many of the world’s most successful brands. He is the author of the 2018 book, Make Some Noise: The Unconventional Road to Dominance. Ken shares stories and insights on the road to building a fanatically vocal customer base, creating a passionately loyal corporate culture, and developing leaders who inspire and motivate.

Harley-Davidson. The longtime motorcycle enthusiast’s formal association with Harley-Davidson began in 1985. As a specialist in corporate positioning and media relations, Schmidt was asked to work with the then-struggling Harley-Davidson to help restore the company’s image and create demand for its motorcycles. Within a few short years, Harley-Davidson became one of the most visible and frequently reported-on companies in the world, while sales of its motorcycles rocketed upward. Schmidt became director of Harley-Davidson’s corporate and financial communications and served as its primary spokesperson to the media and the financial communities. He appeared numerous times on network news programs and was frequently called upon by business media to share his insights on non-traditional communications, customer attraction, and brand-building.

Life After Harley. Now, Schmidt is a frequent speaker to business groups and academic communities throughout the world. Few speakers generate more positive word-of-mouth and referrals. “I love to startle people by exposing them to proven ideas and concepts they’ve never imagined,” he said. Whether he’s talking about how to leverage basic needs to improve competitiveness, build an entirely new corporate culture, or reach out to new customers in completely non-traditional ways, Schmidt never follows a predictable course. “Whether I’m talking about how perfectly average people can do extraordinary things or how to build an entirely new corporate culture, rekindle relationships with customers, or reach out to new ones in completely non-traditional ways, I’m teaching people to throw conventional approaches out the window. I see opening hearts and minds as my life’s work.”

Today, Schmidt shares his expertise with many of America’s leading brands but happily states that he is “semi-retired,” which allows him to pursue his other passions. He calls working with the grandson of one of Harley-Davidson’s founders to create 100 Years of Harley-Davidson, the best-selling motor sports book of all time, one of the greatest highs in his life. After all he has accomplished his philosophy of life and business hasn’t changed: “Never do what’s expected, make yourself as noticeably different as possible, and have a lot more fun than you’re supposed to.”

Testimonials

This is now the second time you made me look good! I knew this time to not let anyone speak after you. Avis car rental will never let me live it down that I scheduled them after you. You have the gift of educating while entertaining – no easy feat.

Rachael Singer

Director, Business Development, Signature Travel Network

Thank you so much for your note, and for your amazing presentations! We have heard nothing but stellar reviews from all of our team members, so you were quite the hit. We so appreciate that you came in ready, energized, and with new ideas.

Sarah Richardson

United Healthcare

A great time was had by all! It was so fun working with you! I especially appreciate working with a true professional who understands the need for advance preparation. It would shock you how many “professional” speakers show up 5 minutes before their presentation, toss their thumb drive to the technical crew, and then are shocked to realize they haven’t formatted their slides correctly and that they’re out of focus pictures look bad on a 20 ft. wide  screen.

Sherry Johnson

Producer, Merestone Productions

Talk about passion! The feedback we’ve received from everyone at conference regarding your keynote has been nothing but stellar. Thank you again for helping our conference be such a success!

Devin Bevis

Director, Franchise Services, Firstlight Home Care

Thank you for your energy, message and participation in our National Business meeting.  You set the tone for our meeting and delivered an outstanding call to action that resonated with the audience.  A lot of what you provided became part of our language and message as we went through the rest of the session. You were a pleasure to work with!

Jeremy Keenan

Director, Strategic Marketing, WestRock

Your presentation was a huge hit at the event, and the overwhelmingly positive comments focused on the relevance of your content, the energy/passion/humor of your delivery, and the overall fascinating story you deliver regarding one of the most famous companies of all time. Speaking confidently from my 15 years of experience working in the PTC Sales organization, this can be a tough crowd. And the timing of your delivery at end of our second day of General Session made me a bit nervous, but you carried the show and left the audience on a huge high mark. Thanks again so much for your work with us!

Lisa Marie Casello

Sales Enablement Director, PTC Sales and Distribution

Ken Schmidt was terrific and very appropriate for our Scouting donor base. They loved him yesterday.

R. Scott Evans

Boy Scouts of America, Lake Erie Council

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COVID-19 special virtual keynote fees are available for webinars. Fees listed above are for a live keynote – Please ask your advisor for special pricing on virtual keynote / webinar fees.

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